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Sales Support Specialist

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Milan, Italy
Sales, English
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Job Description:

(COMPANY NAME)'s spend control platform integrates prepaid (COMPANY NAME) Mastercard cards, a web-based administration console and a mobile app. (COMPANY NAME) gives businesses real-time control, and shaves hours off the expense and purchasing process, freeing them to focus on their core business. Founded in 2015, (COMPANY NAME)'s rock-solid innovation and talented team has attracted in excess of $20 million, in both Seed and Series A funding. 
We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. 
Job Duties and Responsibilities:     
* Support to customers/partners     
- Being first contact for customers/partners: answer their phone calls and emails, deal with problems when possible and connect with the customer interaction team if needed
- Review pending orders and specific customers/partners' requests to ensure excellent customer service and customer experience
- Meet customers/partners     
* Support to Sales team     
- Make the link with all (COMPANY NAME) departments to make sure to get feedback and make sure that the Sale teams has every information she needs
- Support the Sales team members in all their activities
- Take care of administrative tasks including filing reports, opening of (COMPANY NAME) account for customers and write offers
- Updates all contacts information for clients
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Suggest sales process improvements     
* Support to Country Manager/Partner Sales Manager     
Keeping track of sales targets and follow-up on Sales team performance and goals     


Fluent in English 
Proven work experience as a Sales support specialist or Sales support associate 
Work experience in card issuers companies, software gestion companies, welfare companies, business travel companies. 
Hands on experience with ERP and CRM (SalesForce) 
Proficiency with MS Office Suite 
In-depth understanding of sales principles and customer service practices 
Excellent communication skills 
Analytical and multitasking skills 
Teamwork and motivational skills 
BS degree in Marketing or associates degree in relevant field a plus       


* Competitive salary and regular reviews 
* Training and career development 
* Regular team building events 
* (COMPANY NAME) card for your business expenses

Source: Company website
Posted on: 10 Jan 2019
Languages: English
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