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Customer Service Agent

Home Gaming Entertainment
 Valletta, Malta
IT/Technology, German, English

Job Description:

We have a new amazing online iGaming Company based in Malta who are now looking to grow. Founded in 2016, our client sets out to provide the best experience for online gaming, and a culture based on growth and development for the employees providing the relevant training to move in to new areas. The business is growing and therefore, there is opportunity to learn about different areas of the business, this is a great opportunity to start your career in iGaming, having the opportunity to work in a fast paced environment. 

Our client is looking for new talent to initially join the Customer Support team. The role will initially be  sending digital chats and text messages  People come to the platform to have a good time, at times the fun can be disturbed, as Customer Support Live Agent your role will be to offer  in-house Live Chat Service on the gaming platform, 

As Customer Support Live Chat Agent, you are the first point of contact for players with questions, comments or, of course, complaints. It’s your job to help out the customer the best and the fastest way you can. In addition to supporting the players, also  the opportunity to actively help the marketing team with translating texts and other ad hoc duties.

Candidate Requirements:

For this role the shifts will be from 13:00 – 21:00 and 17:00 – 01:00. Besides these times you will also have to be available during the weekends. Oh, and there is possibility to work from home as well!
What will be your responsibilities?

Keeping players happy! That is of course the main responsibility, there are multiple ways achieving this result, your day to day role will be: 
- responding to players via LiveChat and E-mail; 
- process open (customer) tickets; 
- assist the marketing team in setting up weekly promotions and translations;

Who you are?
You know it’s your goal to keep players happy, it's important that you are empathetic with the players, you understand when they need help. Someone likes getting things done and you want it done fast!

You will be a perfect match for this role if you:
- are German speaking, which is really important;
- are punctual and know how to document work correctly;
- have a bit of experience in customer support;
- have iGaming experience, but it isn’t really necessary. We will teach you! 
- don’t have problem with working in the evenings and weekends;
- like to work in a dynamic workplace
- want to have great colleagues!

What will you get in return:

Our client is growing and expanding like crazy! That gives you a lot of opportunities to showcase your talent. 

- Working remotely at home during late night shifts,
- Working with the best and most dedicated team in Malta,
- Be part of a start-up and grow with us.

Where are you going to work

Our client sets out to provide the best experience for online gaming. Creating gaming platforms where safety and fun are guaranteed!

They strive for a fun, safe and problem-free gaming experience. The online casino platform offers a great variety of well-known slot machines, table games and a live casino experience

Source: Company
Posted on: 11 Jun 2020
Industry: Internet / New Media
Job starts on: As soon as possible
Compensation: 23.000 euros
Languages: German (native), English (native)
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