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Implementation Manager

Hospitality/Food Services, English

Job Description:

* Configures the property in the (COMPANY NAME) system using collected content, adhering to SOPs and meeting (COMPANY NAME) quality implementation standards.

* Provides consultation to customers in order to better utilize inventory and increase revenue

* Holds training calls/on-site trainings on (COMPANY NAME) products and systems.

* Manage implementation timeline and meet expected launch dates.

* Work cross functionally throughout the organization including Sales, Operations and Technology functions.

* Correspond with hoteliers in a timely and professional matter.

* Analyze the property to create and recommend pricing strategies that maximize hotel room revenue.

* Travels to the property as necessary.

Specific Job Knowledge, Skill and Ability:

* Positive 'can do' attitude, with passion for learning and growing skills.

* Superb customer service skills with excellent phone and email communication skills.

* Excellent computer skills including proficiency with Microsoft Excel, Microsoft PowerPoint, and Microsoft Word.

* Demonstrated expertise and credibility recommending upsell strategies that are unique to the market and complexity of each hotel.

* Ability to work well under pressure against tight deadlines.

* Time Management Skills

* Must be attentive to details and collaborate successfully with cross-functional teams.

* Public speaking and presentation skills is a must.

* Fluency in English required.

Required Qualifications

* Bachelor's degree or equivalent in relevant field (e.g. Hospitality, Business Administration, etc)

* Minimum of four (4) years front office operations experience in a large hotel preferred.

* Knowledge of hospitality property management systems (PMS), reservations, guest loyalty programs.

* Working knowledge of room inventory systems preferred.

* Proficiency with Revenue / Yield Management techniques beneficial.

* Coursework in Hospitality and Travel, or equivalent work experience in a related field a plus.

* Project management skills.

* Superb organizational skills.

* Strong analytical skills.

* Willingness to perform functions that enhance the business that may be outside job scope.

* Willingness to be flexible in a constant changing environment.

Preferred Qualifications

* Proficiency in multiple languages beneficial

* Inside Front Office and Sales Experience is preferred

(COMPANY NAME), Inc. offers an excellent comprehensive package that includes: competitive wages, flexibility, travel, stability and growth opportunities, stock options, 401k, flexible spending, medical/dental, vision, life insurance, vacation, holidays and an Equal Opportunity Employer

Source: Company website
Posted on: 21 Jan 2020
Job duration: 0 months
Languages: English
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