Oversees all aspects of the organization's customer service policies, objectives, and initiatives. Familiar with a variety customer service concepts, practices, and procedures. Leads and directs the work of others. Manages all resources within the Customer Service organization to achieve maximum efficiency and effectiveness in support of departmental and corporate objectives. Provides day-to-day direction to supervisors and employees. Is responsible for the overall customer satisfaction of assigned internal and external customer set(s).
Manages all aspects of departmental responsibilities, including vendor or customer contact negotiations. Plans, organizes, assigns, oversees and evaluates the work of the Customer Service team members to ensure the attainment of divisional goals and the adherence to the company shared values. Assures that customer concerns and inquiries are addressed in a timely and professional manner.Participates in the research, development and implementation of new policies, procedures, and programs for the department to ensure maximum efficiency.Responds to management requests on , performance expectations, and special project progress, implementation or statusWorks closely with customers and sales staff to maximize sales opportunities. Performs additional duties as assigned. Meets attendance and punctuality standards. Need at least one year prior supervisory experience. Able to maintain confidentiality of sensitive information.
Cultural Competency Requirements:
* For this position, you will be expected to understand, communicate, and collaborate effectively with people across various identities and cultures.
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