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Customer Service Executive - Italian
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Amsterdam, Netherlands
Customer Service, Italian, English
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Job Description:

We are looking for Italian speaking Customer Service Executives (CSE) to join our dynamic, pleasant and international work environment in Amsterdam.
As a CSE you will act as an intermediary between the customers and accommodations by handling a variety of inquiries.This is a FULL-TIME (40 h/week) position in scheduled shifts. 
Our next start date is May 15th, 2017. 
* Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail;
* Delivering high level of customer service;
* Actively participate in various projects within the department;
* Promote the Bxxxxxx.xxm culture within your colleagues. 
* Has excellent communication and problem solving skills;
* Takes responsibility and ownership;
* Is passionate about helping customers;
* Is fluent in both written and spoken English and Italian;
* Is available Full-time (40h/week) and flexible in work schedule;
* Is in possession of a valid work-permit for The Netherlands. 
We are a performance-based company that offers career advancement and lucrative compensation, including bonus. We also offer what is called the "Booking Deal" with competitive benefits. 
* A gross salary of EUR 2xxx.x0EUR (2045EUR base plus 8% holiday money),-  based on 40 hours
* A guaranteed 5% salary increase after the first 6 months, and another 5% increase after a full year;
* Full-time (4 weeks) paid training;
* Work schedule 4-6 weeks in advance;
* International working environment;
* Convenient office location in the center of Amsterdam;
* 26 holidays per year on full time basis;
* Quarterly Bonus Plan 6% of your salary, based on set targets;
* 20% Premium pay for hours worked after 7pm;
* 60% Premium pay for hours worked before 7pm on the Weekend;
* 80% Premium pay for hours worked after 7pm on the Weekend;
* Travel allowance;
* Catered lunch. 

Source: Company website
Posted on: 21 Mar 2017
Job duration: 9 months
Languages: Italian, English
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