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Customer Support Specialist - Lithuanian Speaker

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Krakow, Poland
Marketing, English
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Job Description:

A LITTLE ABOUT US xxxx0;  From clunky apps to hidden fees, banking as we know it is broken. So we decided to build a company from the ground that would challenge the bigger players and reinvent how people interact with their money - for the better.  Traditional banks are slow and expensive. Realistically, you're nothing but a number to them with dollar signs attached. So, one continent at a time, we plan on changing this.  This may sound a little salesy, but we've signed up more than 2.8m customers without spending a single penny on marketing. It's simple really: if you solve an everyday problem, you don't need to spend a gazillion dollars on fancy marketing campaigns.      OUR CULTURE xxxx7;  To put it bluntly - it's about getting shit done and owning what you do. We don't hide behind fancy job titles or set up bureaucratic processes. Instead we treat our people equally, fairly and give them a ton of freedom and autonomy to create something awesome.  We make mistakes, we learn from them and we back everything up with data and logic.  In two years, we've grown to over 500 people and we're adding around 30 new additions each month. From engineers to marketers, we're on the hunt for exceptional talent to help us scale our business and get (COMPANY NAME) in the hands of millions of people everywhere.      WHAT WE NEED xxxx0;  We're looking for a Customer Support Specialist to sit within our support team at our Krakow-based office. We've hired some of the most talented developers and designers that the world of tech has to offer, and We're keen to showcase their talent to the world - and that's where you come in.      WHAT YOU'LL BE DOING ✍xxx9;    Providing our users with an outstanding customer experience - it is part of our mission to make (COMPANY NAME) users feel secure whilst using our service  Providing excellent customer service via our in-app live chat  Representing (COMPANY NAME) online at all times  Collaborating with other teams across London and Moscow to tackle any customers' issues      WHAT SKILLS YOU'LL NEED xxxx4;    You'll have flawless English and Lithuanian language  Empathy and love for helping people  Ability to explain complex issues in an easy and understandable manner  Excellent communication skills  Strong attention to detail and analytical skills  Driven, self-motivated and highly flexible team player  Self-learner, independent problem-solver  Bachelor's degree or equivalent  Prior customer support experience  Strong writing skills and great numeracy and IT skills  Multiple languages!                BENEFITS xxxx3;  You'll get to work in one of the hottest tech startups in the world right now  We'll arm you with all of the latest tech equipment  You'll receive excellent training and guidance from our team  Competitive salary  Private Medical Care  Multisport card  Life insurance  Free dinners

Source: Company website
Posted on: 15 Mar 2019
Languages: English
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