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Customer Support Specialist - Spanish Speaker

Company not shown
Porto, Portugal
Marketing, Spanish, English
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Job Description:

From clunky apps to hidden fees, banking as we know it is broken. So we decided to build a company from the ground that would challenge the bigger players and reinvent how people interact with their money - for the better. 
Traditional banks are slow and expensive. Realistically, you're nothing but a number to them with dollar signs attached. So, one continent at a time, we plan on changing this. 
This may sound a little salesy, but we've signed up more than 3m customers without spending a single penny on marketing. It's simple really: if you solve an everyday problem, you don't need to spend a gazillion dollars on fancy marketing campaigns. 

To put it bluntly - it's about getting shit done and owning what you do. We don't hide behind fancy job titles or set up bureaucratic processes. Instead we treat our people equally, fairly and give them a ton of freedom and autonomy to create something awesome. 
We make mistakes, we learn from them and we back everything up with data and logic. 
In three years, we've grown to over 600 people and we're adding around 30 new additions each month. From engineers to marketers, we're on the hunt for exceptional talent to help us scale our business and get (COMPANY NAME) in the hands of millions of people everywhere. 

WHAT WE NEED xxxx0; 
We're looking for a Customer Support Specialist to sit within our support team at our new Porto-based office. We've hired some of the most talented developers and designers that the world of tech has to offer, and we're keen to showcase their talent to the world - and that's where you come in. 

Providing our users with an outstanding customer experience - it is part of our mission to make (COMPANY NAME) users feel secure whilst using our service 
Providing excellent customer service via our in-app live chat 
Representing (COMPANY NAME) online at all times 
Collaborating with other teams across London, Moscow and Krakow to tackle any customers' issues 

You'll have flawless English and Spanish language 
Empathy and love for helping people 
Ability to explain complex issues in an easy and understandable manner 
Excellent communication skills 
Strong attention to detail and analytical skills 
Driven, self-motivated and highly flexible team player 
Self-learner, independent problem-solver 
Bachelor's degree or equivalent 
Prior customer support experience 
Strong writing skills and great numeracy and IT skills 
Multiple languages! 

BENEFITS xxxx3; 
You'll get to work in one of the hottest and fastest growing tech startups in the world right now 
We'll arm you with all of the latest tech equipment 
Competitive salary 
Free (COMPANY NAME) Premium subscription

Source: Company website
Posted on: 15 Mar 2019
Languages: Spanish, English
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