(COMPANY NAME) is looking for a full time Chinese Customer Representative Agent with a strong level in English, and any other language(s) would definitely be a plus, to have daily contact with our students.
You will be joining an international team based in our Barcelona office during regular business hours (you must be able to work on Sundays).
* Offer call service in Chinese (native) and English (level B1 minimum).
* Follow up on a monthly basis on our student progress via phone and emails
* Provide advice on how to achieve personal and company learning targets
* Motivate and guide our students through our online school
* Present the different school features and options in order to provide a customized service
* Respond to all questions directly or by relaying to our Global Customer Service by email and chat
* Overcome student objections by giving personal solutions to manage time and progress
* Meet the operations requirements of quality and productivity of customer support services
* Follow the processes and procedures in place
* Enter accurate comments following conversations with our customers into our database
* Responsible for providing our students with Technical advice and solutions to ensure they have the best learning experience using EF products.
What we are looking for:
* Excellent writing and speaking skills in both languages
* Highly responsible with very strong sense of ownership
* Positive attitude
* Cultural awareness and Strong interpersonal skills that establish trusted advisor relationships with students
* Team player
* Consistently strive for improved quality and results
* Strong computer and internet knowledge essential. Must be comfortable working on various electronic platforms
* Excellent at multitasking