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Product Support Specialist, Vault

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Barcelona, Spain
Customer Service, English
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Job Description:

Product Support Specialist, Vault
Location: Barcelona- Spain
Job ID: 19WD3xxx4

Position Overview
You will join the Global Product Support group within the Customer Success Organization and part of our 2000 person Worldwide Sales and Field Operations organization - a team that values professional development and rewards high performance. The Global Product Support team you will join is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering Enterprise Priority Support - our highest support offering tier that enables our customers to achieve their business goals whilst maximizing the use and adoption of our solutions. Who We Are Looking For & Why: Given (COMPANY NAME)'s focus on making our customers successful, Global Product Support is looking for a motivated professional who will be responsible for resolving Enterprise customer issues with a Customer Success mind-set? Who We Are: We make the software and tools that help people imagine, design, and make a better world? We make software for people who make things. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of (COMPANY NAME) customers are doing with our software. With (COMPANY NAME), you have the power to make anything.

Responsibilities

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Respond to support requests for our Enterprise customers
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Priority handling and escalation of critical issues
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Perform root cause analysis to mitigate re-occurrence
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Trend analysis of customer issues; maintain support insights for account team
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Partner with the account team to deliver the best solution for the need of the customer
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Research, verify and document product defects
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Actively manage personal backlog of support requests
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Document solutions for the benefit of internal teams and customers
Minimum Qualifications

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2 to 5 years' experience using Vault in a professional or support capacity
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Experience with additional (COMPANY NAME) products is desirable
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Strong written and verbal English communication skills
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Additional languages will be considered an asset.
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Proven customer service experience
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Demonstrable capability to "own" the customer issue
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Exceptional team player skills
About (COMPANY NAME)
Why (COMPANY NAME)? Awesome Products: We make tools for everyone - from designers and engineers to architects and makers. Our products are used across almost every industry you can think of. If it's been 3D modeled, digitally prototyped or manufactured, our products were likely used to design it. Meaningful Work: Helping people imagine, design, and make a better world isn't just a statement - it's our reason for being. We bring our mission to life by leveraging our innovative tools and having some of the best people in their industry creating new technologies. From software development, to cloud and mobile, to reality capture and 3D technologies, you can see how our products have helped (sometimes literally) shape the world. Culture of Respect: (COMPANY NAME) takes great pride in its culture. Our employee engagement scores are best in class and we are more committed than ever to ensuring our culture drives our vision of helping people imagine, design and make a better world. Authenticity, humility, and impact are just a few aspects of our culture that make (COMPANY NAME) a great place to work. Join us and help lead the future of design

Source: Company website
Posted on: 22 Oct 2019
Job duration: 0 months
Languages: English
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