English
Login
Register
Work Studies Languages For Companies About iAgora
 English
View Offer
Home Work Studies Languages For Companies
Work > Jobs > Medical/Health Care > Spain > Madrid > View Offer 

Specialist Technical Support

Company not shown
Spain  Madrid, Spain
Medical/Health Care, English, Portuguese
22
Visits
0
Applicants
Register

Job Description:

JOB DESCRIPTION:

(COMPANY NAME) is a global company with a straightforward purpose: we help people live more fully with life-changing health technologies and products. Our dedication to innovation has made a positive impact on the health of people in more than 160 countries around the world. Join us as we build the future of healthcare.

As part of our development, we are looking for a Specialist Technical Support CRM EMEA
The job is located in Madrid, Espańa. Needed Portuguese

PURPOSE OF THE JOB

Working under general to direct supervision in accordance with Company policies, practices and procedures. Working in a team of Technical Support Specialists (TSSs) who provide remotely the clinical and technical guidance on the use and operation of (COMPANY NAME) CRM products to the medical community and various (COMPANY NAME) departments.

ROLES & RESPONSIBILITIES

All tasks below are office-based, and all interactions are performed remotely through standards ways of communication (phone, email, etc.).

* Provide technical support services in the field of Remote Patient Monitoring and CRM devices.
* Provide technical information to customers in response to inquiries/report from the field.
* Perform product evaluations and testing based on reports from the field.
* Provide back-up support to Field Clinical Engineering/Sales Representatives in the areas of sales support (remote care and device management), regional training seminars and troubleshooting.
* Provide and conduct product training to in-house personnel.
* Assist in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives.
* Provides technical response to corporate (COMPANY NAME) website inquiries.
* As needed, provides technical and clinical assistance to Regulatory Affairs personnel (in-house) in response to regulatory agency requests on (COMPANY NAME) devices.
* Coordinates efforts with international division staff to resolve product/clinical issues involving international customers and the international sales issues.
* Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
* Performs other related duties and responsibilities, on occasion, as assigned.

This is not an exhaustive list of all duties and responsibilities.

EDUCATION & COMPETENCIES

* Bachelor's degree in medical / electrical / mechanical or medical technology is preferred or working experience in a similar position.
* Track record as a technical specialist or a field engineer in our industry or equivalent.
* Successful engagement with customers
* Excellent verbal and written communication skills in English and local language.
* Good experience in use of analytical tools and software.
* Ability to work effectively within a team in a fast-paced changing environment.

JOB FAMILY:
Support Services

DIVISION:
CRM Cardiac Rhythm Management

LOCATION:
Spain > Madrid : Building Three

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
Yes, 5 % of the Time

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Not Applicable

Source: Company website
Posted on: 23 Feb 2021
Industry: Health Care
Languages: English, Portuguese
Register
64.644 jobs and internships
in 136 countries
Register   or Login
We uses cookies to deliver services, personalize content and ads, and analyze our traffic.  More info.
Other options I accept