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Customer Service Agent (Native Dutch / Flemish)

Newco Communications
Spain  Barcelona, Spain
Customer Service, Dutch, English
101
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3
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Job Description:

Do you have strong communication skills (native Dutch / Flemish), and would you like to work in an international environment, assisting Dutch-speaking customers? This is your chance, because we are looking for enthusiasts to strengthen our Customer Service team in sunny Barcelona!

As a Customer Service Agent, your responsibilities include:

- Assisting customers with various challenges by phone or e-mail (B2C)

- Giving advice and providing solutions

- Maintaining a good customer relationship

- Making sure that all issues are solved and documented

Candidate Requirements:

Requirements:

- Strong communication skills and empathy

- Discipline, accuracy and reliability

- Respectful and positive attitude towards customers

- Solution-oriented approach

- Patience

- Ability to express yourself in a coherent and concise manner

- Motivation to contribute to our customer satisfaction and business success


What you need:

- Native level of Dutch or Flemish

- Good level of English

- Flexibility with regards to working hours (including evening and weekend shifts)

- Basic computer skills are required

- Call center experience is a plus, but not a must


Benefits:

- Fixed salary plus the possibility to earn a bonus up to €3000 / year

- Paid training

- Tax-free benefits including food, transport, insurance & childcare

- 3 company events per year

- Free fruit & water at the office

- Free Spanish language classes

- Easily accessible office in Barcelona (Poblenou area)

- A fun, friendly and people-focused work environment

- Open atmosphere in which employee suggestions and ideas are heard

- Growth opportunities

Source: Company
Posted on: 11 Mar 2021
Industry: Telecommunications
Job starts: As soon as possible
Languages: Dutch (native), English (fluent)
Study areas: Any
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