After Sales Project Specialist

Job Description:

With our continuous growth, we are now looking for an After Sales Project Specialist within the newly formed After Sales department. The team's goal is to help streamline, optimize, and implement the right processes throughout our after-sales partner experience.
Reporting to the Project Manager After Sales, you will work closely with the Supply and Product teams, working in close collaboration with all local markets. You will be responsible for implementing the best process to reach ambitious KPIs.
You will be responsible for:
* Support the team in specific After Sales projects (eg. Migration/Integration)
* Analyzing the project assigned, identifying the needs, and translating them into key action points
* Assisting in ad-hoc requests and regular reports
* Analyze the workflow of the projects, benefits and identify good practices as well as areas of improvement
* Work in collaboration with other teams such as Products, Ops, Supply, and others if necessary
* Analyze the KPIs requested in order to study and apply specific strategies to improve the quality of our partner base
About You
* Native level of Spanish and fluent in English.
* At least 1 year of experience in similar functions.
* Based in Madrid
* Proven experience using Microsoft Excel
* Expert in writing and running your own SQL queries for data extraction and analysis
* Highly analytical and resilience in complex situations
* Experience creating reports and data visualizations
* Willing to travel
About (COMPANY NAME)
Hi, we're (COMPANY NAME). Nice to meet you.
We're a team of 800 (and growing) passionate and brilliantly talented people across Europe. We're the industry's smartest salon management software, all connected to Europe's leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.
But we're not done yet. We're on an exciting journey to digitally revolutionise the hair and beauty community.
If this excites you, we might just have the role for you.
We will treat you with
* 28-day holiday, plus bank holidays
* Monthly EUR40 (COMPANY NAME) vouchers so you can treat yourself too
* Learning & Development Budget for you to develop and grow in your team
* Discounted gym membership
* Enhanced maternity and parental leave policy
* Fruit in the office every day
* A dynamic organization with social events in the office
* Office in the center of Madrid (Calle de Magallanes 3).
* A dynamic organization with social events in the office!
Equal OpportunitiesTreatwell is an 'Open to All' employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application