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Lead Store Advisor

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Switzerland  Zurich, Switzerland
Customer Service, English
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1
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Job Description:

General: - Continuously embody and communicate On's values and brand philosophy to internal and external customers - Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers by listening to their needs and improving engagement with our product - Supervise and mentor a team of up to 6 Store Advisors by demonstrating an exceptional customer focused approach within daily work - Manage, implement and monitor daily zoning schedules to enable optimal customer flows - Open and close store following protocol - Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories) - Provide input and ideas on merchandising and engaging events / community activities for the store - Contribute feedback to store leadership to continuously improve store processes and customer service level - Help maintain the visual standards in the store to deliver a premium experience to our customers - Assist with inventory management, placing new product orders and fill-in orders - Other duties as needed BoH (Back of House): - Continuously embody and communicate On's values and brand philosophy - Ensure physical inventory is synced with digital inventory system (Enterprise Resource Planning tool) to ensure accurate management of frequent product replenishment, sales tracking and loss prevention program (inventory shrink) - Ensure well-functioning stock room to allow fast scouting of products for customer service on shop floor - Manages sellable and non-sellable merchandise (e.g. Try On shoes) inventory levels - Be main contact person for store leadership and IT / Facility Management functions for operational questions around product flows and healthiness of store systems - Ensure wider store team is trained on BoH processes and standard procedures - Support smaller maintenance and facility management work to keep store to premium standards and ensure operational functionality - Act as system & IT expert to provide first level troubleshooting for store team (e.g. POS), help testing of IT Systems and training store team in use of technology applied in store - Other duties as needed VM (Visual Merchandising): - Continuously embody and communicate On's values and brand philosophy to internal and external customers - Work closely with our global Visual Merchandising team to execute visual guidelines for product presentation and campaign presentation in our store - Ensure operational delivery of visual merchandising standards in daily store business and train a team of Store Advisors by demonstrating visual merchandising standards and exceptional customer focused approach - Provide on the ground input and ideas on visual merchandising to global Visual Merchandising Lead and Sales Planner for continuous improvement and innovation - Support and mentor our store advisor team by providing exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers by listening to their needs and improving engagement with our products in daily store operations - Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories) - Contribute feedback to store leadership to continuously improve store processes and customer service level - Other duties as needed
As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination

Candidate Requirements:

- High School Diploma; Bachelor's Degree is a strong plus. - 3+ year of experience within a retail work environment; +1 year in supervisory role - A background in the Running, Fashion or Sports Industry is preferred but not a must - Strong communication and interpersonal skills - Ability to take initiative, learn quickly, and work both independently and as part of a team - Eye for maintaining outstanding store condition and visual merchandising standards - Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business - Ability to read, write and speak English. - B1 German level minimum is also required. Other information: The following information is representative of the essential functions performed in this specific position. As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg)

Source: Company website
Posted on: 22 May 2024
Industry: Sport
Languages: English
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