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UK-Technical Specialist

Company not shown
 United Kingdom
Culture/Humanities, English

Job Description:

class="jd__row--main jd__summary--main" data-reactid="143">Do you love how it feels to help others? After customers purchase our products, you're the one who helps them get more out of their new (COMPANY NAME) technology. Your day in the (COMPANY NAME) Store is filled with a range of focused support and service tasks. Whether you're helping customers get started with the Mac or finding answers to their questions about other (COMPANY NAME) devices, you're ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with (COMPANY NAME) to the next level. Both full-time and part-time jobs are available.

Key Qualifications
Key Qualifications

* Ability to assess customers' support needs when they arrive, then provide solutions or refer them to other team members
* Flexibility to regularly rotate through different technical specialities and skill sets
* Ability to thrive on change as products evolve


As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with (COMPANY NAME). When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current (COMPANY NAME) technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping (COMPANY NAME) maintain strong relationships with customers, you are instrumental to our success. Discover even more benefits of doing what you love. (COMPANY NAME)'s most important resource, our soul, is our people. (COMPANY NAME) benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at (COMPANY NAME), you can take advantage of our health and wellness resources and time-away programmes. We're proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy (COMPANY NAME) stock at a discount - both offer everyone at (COMPANY NAME) the chance to share in the company's success. You'll discover many more benefits of working at (COMPANY NAME), such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on (COMPANY NAME) products. Note: (COMPANY NAME) benefits programmes vary by country and are subject to eligibility requirements.

Education & Experience
Education & Experience

Additional Requirements
Additional Requirements

* * You have excellent time management skills and can make decisions quickly.
* * You maintain composure and customer focus while troubleshooting and solving issues.
* * You reassure customers when delivering product diagnoses and potential solutions.
* * You're fluent in the local language

Source: Company website
Posted on: 12 Aug 2020
Languages: English
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