Reception Agent ( Multi-tasked )

Job Description:

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://cxxxxxx.xxxxx.xxx/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Reception Agent
Ibis Styles Edinburgh St Andrew Square is looking for an enthusiastic person to join our dynamic team at the hotel. The position is for Hotel Team Member incorporating both Front Office and Food and Beverage duties in line with the business demands with great possibilities for growth within the company.
This 3-star hotel has 103 bedrooms, a bar and a restaurant positioned in the heart of Edinburgh most trendiest Square - St Andrew Square.
Don't miss this exciting opportunity, apply today!
Benefits
* Attractive Bonus Scheme
* Free meals on duty and uniforms provided
* Accor Accommodation & F&B Discount at any Accor Hotel Worldwide
* Accor Friends and Family Rates
* Accor Development Program
PROFILE / PERSONALITY
* Provide a friendly and personalised welcome for our guests
* Offer an attentive and personalised service
* Handle any comments made by guests and ensure follow-up
* Convey the image of the brand and the hotel
OVERVIEW OF DUTIES / MISSION
* You will have the ability to multi-task and have a proactive personality in this busy hands on role
* Welcomes guests as soon as they arrive with care and attention, with a personalised approach
* Provide guests with a single point of contact throughout their stay
* Be ready to assist at any stage of the guests stay, from welcome to farewell
* Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
* Promoting company's ALL loyalty programme
* Prepare all the documents required for the day
* Bar and Restaurant service
Work Experience
* Good interpersonal skills, guest oriented and service minded
* Flexible with working hours is essential
* Positive with a can-do attitude
* Good presentation and confident speaking skills
* Good listening skills and ability to anticipate
* Team Spirit

Qualifications

Your experience and skills include:
Service focused personality is essential

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

The position is for Hotel Team Member incorporating both Front Office and Food and Beverage duties in line with the business demands with great possibilities for growth within the company. Provide a friendly and personalised welcome for our guests . Offer an attentive and personalised service . Handle any comments made by guests and ensure follow-up . Welcomes guests as soon as they arrive with care and attention, with a personalised approach. Provide guests with a single point of contact throughout their stay . Be ready to assist at any stage of the guests stay, from welcome to farewell. Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner. Promoting company's ALL loyalty programme. Prepare all the documents required for the day. In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Candidate Requirements:

ProActive, Service Focused, Opera, multi-task, Promoting, Loyalty, Attentive, interpersonal, Confident, Speaking Skills, Customer Service Representative - State Farm Agent Team Member, Customer Relations Representative - State Farm Agent Team Member, Products Representative - State Farm Agent Team Member, Office Representative - State Farm Agent Team Member, Telemarketer - State Farm Agent Team Member, Financial Services - State Farm Agent Team Member, Customer Service Manager - State Farm Agent Team Member, Insurance Staff - State Farm Agent Team Member, Insurance Account Representative - State Farm Agent Team Member, Team Lead - State Farm Agent Team Member