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Customer Service Advisor
Working pattern: Part-time, 21 hours per week, covering various shifts between Monday to Saturday
Salary starting from £17,750 per annum (pro rata) plus Excellent Benefits
As a (COMPANY NAME) Essential Banker - Customer Service Advisor, we'll depend on you to act as the first point-of-contact for our customers, mainly face to face in a confident, professional and knowledgeable manner. You'll also be liaising with internal and external customers on a regular basis, to resolve queries and understand requirements in order to meet their needs.
What will you be doing?
* Delivering an expert, quality-driven service to our customers.
* Demonstrating ownership of all queries and acting as the first point-of-contact for all their day-to-day banking requirements, using various communication methods.
* Proactively educating customers on the features and benefits of the international proposition, and managing clients throughout the proposition tiers.
* Acting on customer prompts to capture data, and making changes to accounts in line with agreed procedures across the Service Centre.
* Providing exquisite customer service in every interaction you have with our customers in the branch.
What we're looking for:
* You will be adaptability in your approach to customer and have a positive attitude.
* Your ability to work calmly and effectively under pressure.
* You will have an understanding of the importance of meeting and exceeding client expectations.
* You will have confidence in your ability to talk to clients in detail on our products, services and channels.
Skills that will help you in the role:
* A strong level of computer literacy and proficient keyboard skills.
* You may have worked previously for a financial organisation.
* You will have commitment to provide a world-class service and drive our dedication to the customer experience.
Interested and want to know more about (COMPANY NAME)? Visit home.(COMPANY NAME)/who-we-are/ for more details.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our customers are unique. The same goes for our colleagues. That's why at (COMPANY NAME) we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.
We will consider applications from job share applicants