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Mortgage Advisor

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Coventry, United Kingdom
Customer Service, English
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Job Description:

Click here to find out more from our Mortgage https://yxxxx.xx/xxxxxxxxxxM

Mortgage Advisor

As a (COMPANY NAME) Mortgage Advisor, you will have the exciting opportunity to play a crucial part in our customer's home owning journey. Based in a branch, you will own every aspect of the mortgage process and provide expert advice to ensure each experience is quick, easy and stress free. You will also get involved in making recommendations on related products such as life and home insurance and critical illness cover. With comprehensive training to support you in being the best you can be, you will work in a customer obsessed team with a range of market leading products and innovative technology.

As a Mortgage Advisor, your main responsibilities will involve:
* Conducting face to face meetings with customers, building relationships to provide accurate advice on our range of regulated products whilst applying your expert knowledge
* Proactively managing the customer experience from application to completion, understanding the customer's needs to ensure they receive exceptional service
* Influencing your network and specialist colleagues, to ensure the delivery of consistently high standards of 'seamless' customer service across all branch and specialist propositions
* Agreeing personal contributions to the Branch plan and the wider business plan, to exploit local mortgage market knowledge and intelligence
* Identifying broader opportunities and referring them to the most appropriate network or specialist colleague to ensure the branch achieves its overall goals

As a Mortgage Advisor, your skills and qualifications will include:
* Certificate in Mortgage Advice and Practise (CeMAP) or Mortgage Advice Qualification (MAQ) and previous experience in advising customers on mortgage products
* Previous experience in a customer-facing role, with excellent customer service and the ability to build strong relationships with customers, peers and more senior individuals
* A good understanding of the mortgage market, products and services, and be able to demonstrate a keen interest in Mortgages
* Strong communication skills, both written and verbal, and excellent interpersonal skills and the ability to overcome challenges

This role is deemed as a Certified role under the UK PRA & Financial Conduct Authority - Individual Accountabilities Regulations and following training, will require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

The Benefits:
Our customers deserve the best. The same goes for our people. That's why at (COMPANY NAME) you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at (COMPANY NAME) the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

At (COMPANY NAME), we recruit based on merit and are committed to promoting diversity throughout our organisation.

Where will you be working?
You will be based at Coventry branch

Interested and want to know more about (COMPANY NAME)? Visit home.(COMPANY NAME)/who-we-are/ for more details.

We will consider applications from job share applicants

Source: Company website
Posted on: 12 Jul 2019
Job duration: 0 months
Languages: English
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