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Centre Manager - Residences across the UK

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London, United Kingdom
Customer Service, English, Spanish, French
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Job Description:

Are you bold, confident and charismatic? Do you naturally stay organised and on top of details? Do you thrive in entrepreneurial, dynamic and busy environments Are you a natural leader, who loves managing and coaching people to be their best?

If so, this role could be the one for you.

The Role

As Centre Manager, you assume overall responsibility for the day-to-day operations of the Language Travel program. The Centre Manager provides management and coaching to summer staff, including Activity Leaders, Course Leaders, EFL Teachers and other Senior Staff. Other duties include assisting with transportation and logistics, activity development, student discipline, accommodation, stock management and payroll. As the primary point of contact for the Operations Manager, the Centre Manager takes on a fundamental role in liaising with students, staff, and local suppliers throughout the summer.

* Ensuring the EF Centre is set up prior to student and staff arrivals.
* Managing and motivating your team.
* Confirming all transport arrangements.
* Planning and coordinating arrivals and departures.
* Overseeing the management of stock and equipment.
* Preparing and delivering staff meetings and briefings.
* Ensuring customer service goes above and beyond student expectations.
* Liaising with suppliers.
* Budgetary control, payroll and ensuring the Centre's paperwork is up to date.
* Student welfare and discipline.
* Dealing with problems and emergency situations should they arise.

Candidate Profile

* Has management experience (1+ years preferred).
* Has experience working with young people and/or international students.
* Is business-minded with a strong sense of customer service and attention to detail.
* Enthusiastic, upbeat and a natural leader with high energy and an entrepreneurial spirit.
* Possesses strong communication skills and teamwork abilities.
* Goes above and beyond, never settling for status quo.
* Can attend a Senior Staff training prior to contract commencing.
* Able to provide own accommodation
* Fluency in English - spoken and written.
* Please only apply to one EF International Language Centers - Summer Camps job, based on your preferred role and location/accommodation type.

About Us
We are 46,500 staff, faculty and teachers, working in 500 offices and schools across 51 countries. While we continue to grow, we strive to stay small so as to ensure agility, smart thinking and a fun place to work. For the past 50 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.
Located across the globe, our language centers for youth, adults and professionals combine the best of traditional, in-school teaching with innovative language-learning technology. We offer intensive language instruction abroad in English, Spanish, French, German, Italian, Japanese and Chinese. Courses run from 2 to 52 weeks for students traveling independently or in escorted groups of all levels and abilities. Classes take place in our international language centers in one of 16 countries and offer the very best locations and accommodation whether in local host family or in a student residence.

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment

Source: Company website
Posted on: 17 Oct 2019
Job duration: 0 months
Languages: English, Spanish, French
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