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Community Banker - Essential Banking

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United Kingdom
Medical/Health Care, English
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Job Description:

Community Banker

Location: 18 King Street, Stroud, Gloucestershire, GL5 3DF

As a (COMPANY NAME) Community Banker, you'll be the first point of contact for our customers, providing expert advice on the products and services that are right for them. You'll be encouraged to grow in your role, and work in new innovative ways - and you can expect the training, development and digital skills you need to deliver the excellence our customers expect. There may also be the opportunity to assist customers with their everyday Banking needs through administering transactions on the tills.
You'll also be liaising with internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs.

You will be required to work 35 working hours per week Monday - Saturday based on an initial 6 month contract with a view for extension.

What will you be doing?

* Delivering Innovative Tailored Solutions and Exquisite Service by listening to our Customers.
* Be aware of activities in the Local Community by getting to know your Customers and acknowledging events. Look to participate in local events by being the "voice" of (COMPANY NAME) Bank.
* Living by our values to build and maintain our reputation for service excellence.
* Displaying the (COMPANY NAME) values whilst carrying out Customer transactions over the counter.
* Developing and sharing your knowledge with colleagues, to continuously improve our customer experience
* Understanding the customer's needs, dealing with queries and promoting the banks services.
* Take the time to understand the customer's needs and develop trusting relationships by becoming the 'Go To' person whilst promoting the Banks products and services.
* Exceeding our customers' expectations by tailoring solutions through great communication and building strong rapport.
* Showing a caring attitude towards colleagues and customers by displaying a positive and friendly attitude.

What we're looking for:

* A genuine desire to provide an excellent service every time
* A proven record of excellence in a customer-focused role

Skills that will help you in the role:

* The confidence to make authoritative banking decisions that always put our customer's first
* An excellent level of attention to detail
* Great communication and influencing skills, and a collaborative, team-based approach to work
* Experience of creative problem solving, and the ability to take the initiative to permanently resolve potential issues

Where will you be working?

Location: 18 King Street, Stroud, Gloucestershire, GL5 3DF
Interested and want to know more about (COMPANY NAME)? Visit home.(COMPANY NAME)/who-we-are/ for more details.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at (COMPANY NAME) we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative (COMPANY NAME)' key UK location from that advertised

Source: Company website
Posted on: 12 Sep 2019
Job duration: 6 months
Languages: English
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