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HLK Receptionist

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London, United Kingdom
Hospitality/Food Services, English
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Job Description:

Receptionist

London Kensington Hotel

SW7 4PE

Whatever story you choose, you are the star

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

About the role:

* As Receptionist you will work in a team of passionate individuals providing consistent service and proactively promoting our products and services.

* You will be fully conversant with Check-in and check-out procedures with the ability to work under pressure.

* As the first point of contact for the hotel you will always maintain the highest level of customer service and be well-presented and accommodating to the needs of the guests at all times.

* You will be an ambassador for excellent service, dealing efficiently with all requests and queries from guests face to face or over the telephone whilst maintaining thelevels of service to the highest standards.

* You will have a positive attitude when working under pressure.

* You will have previous experience working with Opera PMS, and a second European language would be advantageous.

Benefits:

Recognition schemes, pension, "refer a friend" bonuses.

28 days' holiday

Meals on duty, dry-cleaning, season ticket loans.

Healthcare, Perkbox discounts.

Development including cross-training, development programmes and language classes.

Social events and paid volunteering.

Discounts for you, friends and family to stay at Meliá worldwide

Competitive salary

What will it be like to work for Meliá?

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.

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Source: Company website
Posted on: 26 Jan 2020
Job duration: 0 months
Languages: English
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