Changing the world through digital experiences is what (COMPANY NAME)'s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Changing the world through digital experiences is what (COMPANY NAME)'s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realise that new ideas can come from everywhere in the organisation, and we know the next big idea could be yours. About (COMPANY NAME)'s Digital Experience Business - eCommerce
Our (COMPANY NAME) eCommerce solution, Magento, was named a leader within Gartner Inc.'s Magic Quadrant for Digital Commerce (2018) and The Forrester Wave™: B2B Commerce Suites for Midsize Organisations (Q3 xxx7). We are trusted by more than 260,000 businesses worldwide and are leading cloud commerce innovation for merchants and brands across B2C and B2B. In addition to our flagship open source digital commerce platform, our eCommerce highlights a strong portfolio of cloud-based omnichannel solutions that empower merchants to effectively integrate digital and physical shopping experiences. With over $120 billion in gross merchandise volume transacted on our platform annually, Magento is the #1 provider within the Internet Retailer (IR) Top 1000, IR B2B 300, and the IR Top 500 for Europe and Latin America.
Ecommerce Renewals (Account) Managers have tremendous influence and exposure across our organisation, ecosystem (Solution and Technology Partners), and merchant community.
We are seeking the next license renewal champion for our Commercial portfolios across our complete technology stack - Magento Commerce Cloud, Commerce On-Premise and Business Intelligence. Segmented by key geographic regions, you will be assigned a portfolio with a mix of SMB to Enterprise merchants with the focus of retaining all of your customers, growing relationships, and improving client value at time of renewal; you must be a consultant that has a passion to discovery, quality, negotiate, and see renewals through to completion. Ecommerce Renewals Managers work cross functionally within customer success and partner with teams like deal desk, legal, sales ops, finance, marketing, channel, support, and executive leadership. Our primary measure of success is based upon defined renewal rates for the accounts within your portfolio.
The most impactful Renewals Managers can be described as profoundly persuasive, detailed by nature, and has an objective lens. We invite you to apply if this sounds like you.
What you'll do
* Sustain high levels of client retention during contract renewals
* Negotiate commercials, prices, redlines, etc. with senior executives across varying organizations and industry verticals
* Drive memorable and delightful merchant experiences
* Keep a clean house, maintain information across our systems, and promote merchant health
* Grow opportunities and increase value throughout our renewal lifecycle
What you need to succeed
* Multi-lingual in English and Italian (Spanish as a plus)
* Experienced negotiator
* Tried leadership
* Strong presentation skills
* Data driven
* Results oriented
* Lifelong learner
* Bachelor's degree or equivalent work experience
* Enterprise B2B renewal management experience
* Proven written and verbal communication skills
* Cross sell / expansion expertise
* Experienced with CRMs (ideally Salesforce)
Things that will impress us
* Enterprise Software account management experience
* Contract negotiation or deal desk background
* Value-based selling certification (or similar)
* Deep understanding of Magento's technology stack and core functionality
* Current Magento business user
Our Core Values
* Genuine - "We're sincere, trustworthy and reliable"
* Exceptional - "We are committed to creating exceptional experiences that delight our employees and staff"
* Innovative - "We are highly creative and strive to connect new ideas with business realities"
* Involved - "We are inclusive, open and actively engaged with our customers, partners, employees and the communities we serve