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Birmingham, United Kingdom
IT/Technology, English
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Job Description:

IP Core Engineer - Bracknell or Birmingham
40-48k  excellent benefits

Technology at (COMPANY NAME)

Millions of people interact with (COMPANY NAME) Technology every day without even realising it. Our products deliver many essential services that critical to the lives of many different people. We connect all sorts of businesses including banks, shops and the media to and critical services such as the emergency services. Our technology and network is the backbone to everything we deliver and without it we wouldn't have a business. That's why we're investing heavily in it and we need talented people to help us deliver the next wave of innovation. 

Role purpose:

Support the multiple IP Networks and platforms within UK (COMPANY NAME) Networks.
This role is predominantly a Shift role working the 2 days 2 nights followed by 4 days off rotation. 
The role will provide the 2nd Line support to resolve
Incidents management
Support complex provide
Assist with change activity
Provide Infrastructure maintenance to support customer and platform requirements.
As well as supporting on-boarding of New Networks

This is a real-time operational role providing support for complex multi-technology solutions, in addition to a providing a sound knowledge of specific technologies


Service restoration for complex faults (Technology & Solution based).
Timely and effective consultation with other (COMPANY NAME) agencies as required restoring service.
Ensure that escalation is in line with both customer and internal guidelines
Root Cause analysis for complex major incidents & escalated faults
Provide technical and fault management input to customer and management fault reports.
Where required, support new technology, service & solution.
Support customer Project and Change delivery activities as required

Candidate Requirements:


IP core technology environment exposure 
Instant management (fault finding)
Implementing & controlling network changes
Fast paced environment
Essential - Cisco CCNP
Desirable - Alcatel NRS2 /ASR9Ks / ACATEL 7750 / Juniper MX480s


Joining (COMPANY NAME) is more than a job, what we do matters. We don't just carry minutes, texts and data - we carry people's lives. And that's a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what's it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career, and a choice of benefits to suit your lifestyle.


Commitment from (COMPANY NAME)

(COMPANY NAME) is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people's individual differences - we are not only multinational but multicultural too. At (COMPANY NAME) you will have access to our excellent flexible benefits programme that you would expect from any global company

Source: Company website
Posted on: 16 Apr 2018
Languages: English
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