View Offer
Home Work Studies Languages For Companies
Work > Jobs > IT/Technology > UK > London > View Offer 

Technical Customer Success Manager

Company not shown
London, United Kingdom
IT/Technology, English
or Login to apply

Job Description:

We are looking for a Technical Customer Success Manager to help our customers get value from their partnership with (COMPANY NAME), ensuring renewals and increasing customer loyalty.  The CSMs help (COMPANY NAME)'s strategic customers deploy and use the Big Data and Machine Learning Platform in production. Acting as the customer's trusted advisor, CSMs manage a system of checks and balances between the company and the customer, following up on what the customer needs, aligning the appropriate (COMPANY NAME) resources (engineering, training, or services), and doing technical troubleshooting and general relationship management. This includes understanding the customer their use case(s), business goals, tracking progress, managing customer satisfaction.   
You will be comfortable working across business, technical and senior management in a customer facing role, confident and articulate communicating with stakeholders. 
Ultimately helping the customer expand their consumption of (COMPANY NAME) products and services. A key aspect to success in the role is persistence: embed onsite with the customer to form a relationship of trust, anticipate needs, and act with agility and flexibility in the face of any situations that may arise. 

Identify opportunities for the customer to increase the value they receive from (COMPANY NAME)   
Liaise with internal teams (sales, engineering, product and support) to ensure bi-directional communication and promote customer success   
Lead regular touchpoints with the various groups within an account and drive account planning   
Take ownership for the customer's experience with (COMPANY NAME)   
Onsite visits with the customer (typically 2-3 days/week onsite)   
Stakeholder management     

Great communication skills and a desire to build relationships   
Strong organizational skills   
A passion for technology   
An understanding of support case management     

Technical requirements:   
Strong knowledge of Java   
Knowledge or Python and/or scripting languages   
Strong knowledge of Linux   
Experience with at least one RDBMS (Oracle, MySQL, Teradata, etc) and writing SQL queries   
An understanding of networking concepts   
Nice to haves:   
Experience with Hadoop and related components (Hive, HDFS, YARN, Spark, HBase)   
Knowledge of Machine Learning concepts   
Experience with "NoSQL" data stores

Source: Company website
Posted on: 07 Dec 2018
Languages: English
Login to apply or save this offer
REGISTER if you don't have an account yet
9.987 jobs and internships
in 106 countries
Register   or Login
This site uses cookies to help deliver services. By using this site, you agree to the use of cookies.  Learn more Got it!