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Operations Manager - Devonshire Square - London

Company not shown
London, United Kingdom
Supply Chain/Logistics, English
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Job Description:

The role

Responsible for managing the delivery of an effective and compliant service through in-house staff, suppliers and consultants, primarily focussed on soft services, within a single building.

Key deliverables

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Prepare, monitor and reconcile service charge budgets
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Check and approve expenditure against service charge budgets
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Provide best in class customer service to internal and external customer base
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Maintain regular and effective communication with clients and tenants
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Manage site based staff, ensuring all people related policies and procedures are followed
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Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
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Monitor works conducted/service provided by suppliers
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Audit and inspect supplier delivery
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Measure and report supplier performance against agreed SLAs
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Work effectively with a range of specialist consultants to deliver agreed outcomes
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Procure goods and services, following procedures and policies
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Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
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Undertake regular building inspections, complete reports and initiate/progress any required works
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Ensure compliance with all current statutory legislation in respect of health and safety and the environment
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Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO1xxx1 working with Sustainability Manager
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Ensure compliance with all internal procedures and policies - e.g. Procurement, Finance, Compliance, HR
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Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Responsibilities

Financials

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Has budget and cost control responsibilities
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Has an awareness of wider team or department budget

Clients and Business Development

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Is proactive in building relationships with internal clients and responsive and helpful to external clients
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Functional or specialist competence with relevant understanding of business/departmental context
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Completes own work under minimal supervision/guidance
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Can deal with novel or difficult situations within context of own function or specialism

People

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Active team player
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May manage a small team of administrative employees
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Shares expertise with colleagues
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Proactively communicates to colleagues and others

Systems and Process

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Manages, co-ordinates, implements and develops a range of important activities, processes, functions or relationships
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Makes some decisions within field of expertise
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Is conscious of process and takes steps to protect the interests of (COMPANY NAME) Real Estate, employees and reputation
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May contribute to (COMPANY NAME) Real Estate Projects

Person specification

Qualifications

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Degree or equivalent
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Membership or Associate Membership of IWFM or RICS
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National General Certificate in Occupational Safety and Health - accredited by NEBOSH or prepared to gain this qualification within 12 months

Experience

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Previous experience in a similar role
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Understanding of commercial leases and the landlord and tenant relationship
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Good understanding of service charge budgets and accounting principles
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Management of in-house and supplier staff
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Management of supplier relationships
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Good health and safety and environmental knowledge
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Good mechanical and electrical services knowledge
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Excellent English language skills - both written and spoken
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IT literate - MS Office at intermediate level
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Experience of managing multi-site environments
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Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m

(COMPANY NAME) Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and the Stonewall Equality Index.
Primary Location: GB-ENG-LondonJob Type: Standard / PermanentJob: FINANCIAL AND TECHNICAL EXPERTISEEducation Level: Other Degrees / Certifications / Vocational, Technical or Professional QualificationsSchedule: Full-time Behavioural competency: Ability to share / pass on knowledgeTransversal competency: Ability to understand, explain and support change

Source: Company website
Posted on: 21 Jan 2020
Job duration: 0 months
Languages: English
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