Internal Sales Associate
We are (COMPANY NAME), the world's leading learning company. Our mission is to improve the lives of others through learning. We employ 3xxx0 employees globally across 80 countries and have an annual turnover of $4bn. We provide digital and printed learning resources and exams to schools, colleges and universities across the world.
The purpose of the Internal Sales Associate is to support the UK Secondary Schools team by developing our market share through providing outstanding customer support. You will be ambassadors of our brand and you will nurture existing customer relationships by understanding their needs and in turn offering suitable (COMPANY NAME) products that will help the schools achieve their academic goals.
The Internal Sales Team consists of around 12 people, all of whom work in our Salford Quays office, right next to Media City. You will be part of a friendly, collaborative team and you will report into one of two supportive and knowledgeable managers, who have been with (COMPANY NAME) for 11 and 18 years respectively. There's no shift work or micromanagement in this team. We offer flexible start and finish times (within 8am-5pm) to fit in with your home life - and lunch and breaks can be taken at a time to suit you.
Success in this role can be attributed to many things including; organisation and time management skills, rapport building and sales technique however one of the most important factors for success is product knowledge. If you can talk confidently about our products you will do well. Any knowledge of the UK schools systems will give you an advantage but either way, for all we provide on-going training to get you up to speed. This could be in the form of classroom style learning, online training or one-to-one coaching from your manager.
A day in the life of an Internal Sales Associate
This is a varied role and in a typical day you can expect to work on the following tasks:
Account manage a portfolio of accounts
Work proactively with the field-sales team to provide coordinated sales activities to schools
Collaborate with field and internal colleagues to ensure highest levels of customer support and maximise revenue and retention opportunities.
Schedule calls with key decision makers and generate appointments for the field sales team
Keep schools up to date with information on our training services
Work with the marketing to implement business development plans
Support new customers/schools through our on-boarding program
Deliver online presentations to demonstrate our products
Provide advice, guidance and support to centres through direct contact and by follow-on activity from field sales colleagues
Who we're looking for
Prior experience in a target driven sales environment
An excellent customer service approach to everything you do
The ability to build and nurture lasting relationships with your customers
A passion for learning and the willingness to be a product guru
A confident and professional manner
Desire and motivation to be the best!
Annual sales incentive plan (upto 20%)
Red Letter Day spot prizes
Flexible start/finish times
Excellent pension scheme
Private medical insurance
Free on-site parking
Access to (COMPANY NAME) U - 1000's of online courses including e.g Coding and Project Management
Closing date for applications: 27th Sept
Primary Location: GB-GB-Manchester
Work Locations: GB-Manchester-The Lighthouse The Lighthouse Centre A&B Wing, Salford Quays Manchester M50 3BF
Job: Customer Service
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Sep 1x, xxx7