class="jd__row--main jd__summary--main" data-reactid="111">The people here at (COMPANY NAME) don't just build products - we craft the kind of wonder that's revolutionised entire industries. It's the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join (COMPANY NAME), and help us leave the world better than we found it. As an (COMPANY NAME) Solutions Consultant (Shop in Shop Manager), you are the link between our future customers and our products. You'll showcase your ambitious spirit as you lead the sales, merchandising, and operations of an (COMPANY NAME) Shop within a consumer electronics store. You'll be responsible for crafting an extraordinary experience, and you'll help build a network of committed (COMPANY NAME) customers. In addition, you'll encourage our retail partner's staff through your visionary style, love for technology, and passion about (COMPANY NAME) every single day. In this role, you are a dynamic leader, business manager and influencer based within a multi branded retail shop. The role's purpose is to grow the (COMPANY NAME) product and add-on business in the shop and will be held accountable for performance by providing excellent customer service, giving product demonstrations, and ensuring all (COMPANY NAME) fixtures and merchandising elements are up to date and maintained according to (COMPANY NAME)'s standards.
* Experience in retail or field sales (minimum 3 years)
* Extraordinary customer service skills
* Excellent communication skills (written and verbal)
* Excellent training skills
* Ability to lead and influence a group of individuals with whom you work
* Proven self-starter with entrepreneurial flair
* Strong problem solving abilities
* Strong organisational skills
* A high standard of values, ethics, integrity, and trust
* English proficiency
* Passionate about details.
The ASC has the following responsibilities to fulfil as they relate to four different key areas: 1. Customer --- The most important role that the ASC serves is that of providing excellent (COMPANY NAME) Customer Service. Responsibilities include: Conducting 1:1 and 1:many product demonstrations using company developed demo scripts for guidance. Selling (COMPANY NAME) products and solutions without "over-selling" by communicating the benefits and value of the (COMPANY NAME) Ecosystem through product demonstrations and after sales product setup. Building a community of loyal (COMPANY NAME) customers who will come back to consult the ASC on future (COMPANY NAME) purchases. 2. Retailer Staff/Management --- A successful ASC proves him/herself relevant to a Retailer's Management team and is able to gain support without authority. Responsibilities include: Acting as an Evangelist of the (COMPANY NAME) brand to retail staff/management, and keeping them engaged and up to date on (COMPANY NAME)'s latest and greatest products. Identifying and maintaining a "virtual team" of key staff members who the ASC will train and transform into (COMPANY NAME) "experts". The training of the "virtual team" is critical, as the ASC will depend on this group to represent the (COMPANY NAME) brand and drive sales when the ASC is not in the store. Driving (COMPANY NAME) sales, therefore driving traffic and overall store sales. 3. (COMPANY NAME) Shop --- The ASC operates as a business manager of the (COMPANY NAME) Shop. As such, it is the ASC's responsibility to maintain the quality and appearance of the (COMPANY NAME) Shop in order to give the customer and Retailer the best possible (COMPANY NAME) experience. Responsibilities include: Ensuring all merchandising elements (including demo content, as well as all 2D and 3D elements) are up to date and follow Worldwide standards. Providing daily care and maintaining tidiness, also submitting maintenance requests when needed through relevant systems. 4. (COMPANY NAME) Corporate/Manager --- The ASC is able to provide key insights on the (COMPANY NAME) business in a singular point of sale, and is also able to be (COMPANY NAME)'s eyes and ears in the field. Responsibilities include: Providing weekly business results and regular competitive/trend tracking. Providing insightful feedback that will help to further develop and improve upon (COMPANY NAME) Shop performance. Success Metrics/Key Performance Indicators: Quantitative Year over Year growth in Mac, iPad, iPhone, (COMPANY NAME) Watch, and Beyond the Box sales in the assigned Point of Sale. Achievement of overall Point of Sale sales goals vs. targets including key Beyond the Box attach rates. Excellent scores in quality control survey and mystery shopping audits (90% or better). Qualitative Level of interaction with retail partner store staff (PC department/floor staff) Excellent customer feedback, and loyal customers who return to the store for (COMPANY NAME) needs and questions. Converting customers who wouldn't ordinarily consider a Mac, an iPad or other (COMPANY NAME) products.
Education & Experience
Education & Experience
* (COMPANY NAME) is an Equal Employment Opportunity Employer that is committed to inclusion and diversity