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Customer Support Professional (Remote)

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Work from home  Work from home
Sales, English
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Job Description:

About the Assignment:

* Provide customer support to customers

* 2. Build and maintain good relationships and community building efforts with customers

* Guiding our customers in using the mobile application, with a primary focus on after-sales support services

* Manage product and service enquiries and any customer issues arising from our customers

Possible Tasks:

* Provide quality customer support (24/7) through Live Chat, Voice, and Digital channels for our customers

* Answering queries of our customers via Email, Chat, Outbound, Virtual Call, or Face-to-Face

* Any possible tasks provided by the Manager related to given main tasks

Desirable Experience / Criteria:

* At least 1-3 years working experience in Customer Service (Required) (BPO Experience is a plus)

* Experience in Outbound/Cold calling, Email, or Chat (Preferred)

* Proficiency in using Microsoft and GSuite products such as Excel, Google Sheets, Google Docs etc; (Preferred)

* Excellent verbal/written communication skills in both English and Filipino (required)

* Flexible and capable of switching from multiple different tasks depending on the need

* Can thrive under minimal supervision

Location & Duration of the Assignment:

* Willing to work within Metro Manila (Remote during ECQ)

* Amenable to work in shifting schedule

* Willing to do overtime if needed

* 6 months subject for regularization

Source: Company website
Posted on: 23 Jun 2022
Languages: English
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