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Empleo > Empleos > Servicio al cliente > Alemania > Munich > Detalles de la Oferta 

Account Executive, Large Enterprise

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Munich, Alemania
Servicio al cliente, Inglés
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1
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Descripción del puesto:

Account Executive, Large Enterprise

We are currently hiring for our first in region Account Executive to work remotely, growing our Large Enterprise (10,000 employees+) footprint in Sweden.
The successful candidate will understand their customers' business objectives and act as their trusted advisor for using (COMPANY NAME) most effectively. They will gather customer feedback and requests while working with internal teams to help align our product roadmap. This role needs to communicate effectively across multiple departments and customers, have the ability to shift gears at a moment's notice, and enjoys the challenges of providing excellent customer service in a fast-paced environment.
(COMPANY NAME) has a positive, diverse, and supportive culture-we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?
What you will be doing
* Ownership of the full sales cycle from lead to close
* Establish lasting relationships with senior executives and decision-makers
* Foster new relationships for (COMPANY NAME) through outbound efforts
* Help educate customers on the value of (COMPANY NAME) throughout the adoption cycle
* Navigate key decision makers to build (COMPANY NAME) awareness within organizations
* Identify customer needs and collaborate with (COMPANY NAME) teammates to ensure customer success with special emphasis on signup, upgrade, and renewal
* Initiate, negotiate and close new and renewal contracts with customers
* Communicate and organize/escalate issues appropriately including: billing, legal, security, onboarding, and technical inquiries
* Collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers
* Prepare and educate customers on new features and releases
* Monitor and identify adoption and utilization trends
* Provide recommendations based on customers' business needs and usage patterns
* Conduct periodic customer health-checks with an emphasis on customer happiness
* Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

What you should have
* Fluent English speaker as well as a min. one Nordic language
* 5+ years of Enterprise and Large Enterprise Account Executive experience, ideally in a Nordic market. (preferred)
* Relevant sales experience, preferably in a SaaS organization
* Experience managing a pipeline and closing large $100k + contracts
* Excellent communication skills both with customers and within an organization
* Proven negotiation and closing skills
* Strong track record of navigating within large enterprise size organizations
* Ability to develop senior level relationships quickly and effectively
* Experience presenting to senior managers and the C-suite
* Ability to manage multiple opportunities simultaneously at various stages of the buying process
* Takes an active interest in increasing customer satisfaction and deepening customer relationships
* Ability to be flexible and adaptive
* Experience with enterprise SaaS vendors preferred
* Bachelor's degree required
* Some travel required
(COMPANY NAME) is a layer of the business technology stack that brings together people, data, and applications - a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use (COMPANY NAME) to bring the right people together with all the right information. (COMPANY NAME) is headquartered in San Francisco, CA and has ten offices around the world. For more information on how (COMPANY NAME) makes teams better connected, visit sxxxx.xxm.
Ensuring a diverse and inclusive workplace where we learn from each other is core to (COMPANY NAME)'s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Come do the best work of your life here at (COMPANY NAME)

Origen: Web de la compañía
Publicado: 24 Ene 2020
Duración: 0 meses
Idiomas: Inglés
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