Descripción del puesto:
PTP Helpdesk Junior Agent at (COMPANY NAME) - Your future position?
*Providing support to requesters and vendors in case of PTP related questions
*Ensuring correct and daily execution of key responsibilities in PTP helpdesk as outlined under responsibilities
*Taking direction from the Manager on specific tasks
Day to day operations in service management:
*Manage all incoming PTP related employee and vendor queries via relevant communication channels (phone, e-mail, instant messaging tool, service management tool)
*Analyse queries and aim for end to end query resolution in line with service levels and Customer satisfaction
*Take ownership and Coordinate issue resolution across streams if required
*Monitor and follow-up on parked queries in case of escalation
*Inform the user after final resolution
*Provide guidance to internal employees for all systems (SAP; SRM, Service management tool)
*Support users in workflows and approvals
*Support PO follow up
*Handle payment notifications (ie manage failure notification deliveries)
*Communicate with internal and external partners by phone, email, instant messaging and AskMe
Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come and join us - and impact your world.
Your professional profile includes
Education / Primary Qualification:
Diploma: University degree preferable in Business Administration, Accountant or Industrial Engineer.
Languages: Fluent in English. Portuguesse is a plus.
Professional experience: 0 - 1 year of relevant experience in Procure to pay (PTP) within an international environment
Software skills: Knowledge of relevant SAP modules (SRM, FI, PM, MM), Procurement tools (Catalogue), workflows, and advanced knowledge of MS office is an advantage.
Understanding of business and PTP policies, end to end process and work instructions
Strong service management and communication skills
Good data entry/ typing speed
At (COMPANY NAME), you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World
Diversity drives innovation and creates closer connections with our employees, customers and partners.
(COMPANY NAME) embraces diversity and is committed to building an inclusive environment where everyone impacts our world