HR Reporting Advisor - Temporary Position

Descripción del puesto:

Our name is an invitation to engage your senses. As the world's leading flavour and fragrances company, we unveil the tastes and scents that suit you best, and that you love most. We bring them to you every day, everywhere in every way. Stirring emotions, awakening memories, enhancing your senses. Expanding your taste and scent experiences, enriching your world. Enjoy the essence, express yourself.

Your Role:

You will be a part of the (COMPANY NAME) Business Solutions Center (GBS) by reporting directly to the HR Service Manager of Americas while partaking and owning end-to-end tasks.

Main responsibilities:

Provide clear answers for the incoming requests by handling customers queries through phone, email, chat, fillable forms and any other channel for that country within the service level agreement time frame.

Investigate requests by analyzing the nature of the situation, diagnosing the problem and routing clients to the appropriate 2nd line support when needed.

Update the database of customer queries and resolution status.

Ensure regular maintenance and update of standard operation procedures with local specifics for all countries across America.

Support a smooth transition of new countries to the new operating model through involvement in process gap analysis, table tops and testing sessions.

Prepare all standard GBS HR reports, including ad-hoc requests.

Basic Qualifications:

1+ years of experience within shared services/call centers or customer service environment.

Excellent English and Portuguese both written and spoken (Mandatory).

College or University Degree (preferred).

At (COMPANY NAME), you contribute to delightful taste and scent experiences that touch people's lives.

You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.

(COMPANY NAME) embraces diversity and is committed to building an inclusive environment where everyone impacts our world. .buttontext494d98c9a2b01cf7 a{ border: 1px solid transparent; } .buttontext494d98c9a2b01cf7 a:focus{ border: 1px dashed #9aad00 !important; outline: none !important; }

At (COMPANY NAME), you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World
Diversity drives innovation and creates closer connections with our employees, customers and partners.
(COMPANY NAME) embraces diversity and is committed to building an inclusive environment where everyone impacts our world