BE-Genius

Descripción del puesto:

Do you have a passion for hands-on problem solving? Do you love helping others by sharing your technical knowledge? At the (COMPANY NAME) Store, you maintain customers' trust in (COMPANY NAME) as a skilled technician, troubleshooting and repairing products. You use your amazing diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues. You offer advice on accompanying accessories that will further improve the customer's experience with (COMPANY NAME) products. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support to both customers and team members. You work with others to foster a culture where everyone belongs and is inspired to do their best work. Both full-time and part-time jobs are available.

Key Qualifications
Key Qualifications

* Strong people skills and a knack for problem solving.
* Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
* Ability to adhere to a schedule of customer appointments.
* Contribute to an inclusive environment through respecting each others' differences and having the curiosity to learn.
* Demonstrate (COMPANY NAME)'s values of inclusion and diversity in daily activities.

Description
Description

As a Genius, you provide insightful advice and friendly, hands-on technical support to (COMPANY NAME) customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill (COMPANY NAME)'s service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.

Education & Experience
Education & Experience

Additional Requirements
Additional Requirements

* * You have an aptitude for acquiring skills in technical repairs and an eagerness to learn.
* * You have excellent time management skills and can make decisions quickly.
* * You'll need to be flexible with your schedule. Your work hours will be based on business needs