Customer Service Officer

Descripción del puesto:

Day-to-Day Responsibilities

* Customer requests fulfillment (channel agnostic)

* First point of communication for Banks for day to day support

* First Call Resolution

* 2nd level assignment resolution

* Provide Banks' reporting

* Ensure the timely and successful delivery of solutions according to Customer request and process.

* Support to Corporate Phone line when needed

* Arbitration management

* Bank activation process

* Customer's Βilling issues

* Internal requests' fulfillment

* Provide regular reports related to operational needs

* Controlling and updating the user manuals for the area of responsibility

* Keeps management informed on issues and problems

* Exception items' management

* Champions improvement initiatives

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

· University Degree

· Experience in relevant positions for at least 2 years

· Strong empathy and Customer-centricity skills

· Self-Organization skills

· Self-motivated and strong sense of accountability

· Excellent Customer service skills (listening, resolving conflict, analyza information, quality focus, problem solving etc)

· Strong team working ability

· Flexibility and able to adapt quickly to changing priorities

· Excellent knowledge of MS office

· Attention to detail

· Fluency in English

· Relevant experience to Fintech industry will be considered an asset, as well as previous experience in bank/card business

Date: Aug 2, 2024

Date: Aug 2, 2024

Brand: (COMPANY NAME)

Brand: (COMPANY NAME)

Category: Operational - Customer service & Delivery Manageme

Category: Operational - Customer service & Delivery Manageme

Contract Type: Permanent

Contract Type: Permanent

Location:
Athens, Attica, GR