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Empleo > Empleos > Servicio al cliente > Italia > Roma > Detalles de la Oferta 

Guest Experience Agent

Servicio al cliente, Inglés
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Descripción del puesto:

We are looking for Guest Experience Agent to serve as our guests' first point of contact and manage all aspects of their stay.

Hotel Guest Experience Agents responsibilities include supporting guests, managing all their requires and providing information of conciergerie , as well as managing complaints. If candidates have a knack for customer service and work experience in the hotel industry, we'd like to meet them.

Ultimately, Guest Experience Agent will help to create a pleasant and memorable stay for our guests

We are offering a seasonal contract, from April till October. No accomodation provided

Essential Duties & Responsibilities:

* Welcome guests in a friendly, prompt and professional manner.

* Provide information on hotel services and city facilities

* Answer phones in a prompt and courteous manner.

* Up-sell rooms where possible to maximize hotel revenue.

* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up.

* Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.

* Promote teamwork and quality service through daily communication and coordination with other departments.

* Perform duties and projects as assigned including guest room tours, concierge services, special guests request

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Origen: Web de la compañía
Publicado: 23 Ene 2020
Duración: 0 meses
Idiomas: Inglés
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