Descripción del puesto:
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The End User Services Team are responsible for providing a world class digital workplace to 16,500 (COMPANY NAME) people around the globe - from the equipment used daily by our users in terms of laptops, phones and tablets to the thousands of types of software that we offer access to. The End User Services team are all about ensuring (COMPANY NAME) employees have the right tools to do their roles effectively. The End User Services Team are responsible for all Office 365 capabilities, allowing us to meet the ever evolving requirements of the business. The team also provide world class IT service via a 24/7 global IT service desk which offers a variety of communication channels to support (COMPANY NAME) people, as well as govern key aspects of IT service management across the other IT functions - such as incident, problem, request and change management.
About the role
You'll define the business change strategy for Digital Workplace related initiatives into the (COMPANY NAME) business, this role is needed to ensure that for every Digital Workplace project/enhancement a business change plan is defined, tracked and executed. Business change deliverable's will need to be communicated to a high standard through training workshops, guides and videos.
You'll manage the service introduction of project and enhancements into support teams, driving high levels of business engagement with new and enhanced Digital workplace initiatives up to Senior Exec level but you'll also be able to to act as a guide and mentor to the business throughout the change life cycle. Driving continual service improvement into the IT business change makes up a lot of this role, taking advantage of new business change techniques and evidencing learning's from previous project business change delivery is an important element to the role. We're also looking for someone who has a strong desire to stay abreast of trends in business change including techniques, approaches, processes to ensure high standards of global IT business change is carried out across (COMPANY NAME).
You'll have previous experience and knowledge of implementing and driving IT Business Change, it would be highly advantageous if you have a technical understanding of Office 365 and or ServiceNow. You'll have experience of business change management approaches and methodologies, and will be comfortable in communicating effectively to stakeholders across all levels of the organisation including up to Board level. You're always looking to set Business Change strategies, road-maps, policies and processes and naturally have an ability to navigate through change and lead by example through an ambiguous environment.
* 27 days holiday plus eight statutory bank holiday
* Pension scheme
* Performance related bonus
* Life assurance
* Sport centre
* Free on-site parking
* Subsidised café and restaurants
* Discounts on (COMPANY NAME) machines
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We're taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate