Security Duty Officer

Descripción del puesto:

About Great Scotland Yard Hotel
Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.
The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour.
Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.
Duties and responsibilities related to the Duty Security Officer role
·Maintain a visible, professional, and reassuring presence in guest-facing areas, delivering a warm and personalised welcome and departure experience.
·Assist guests and visitors at all times, balancing attentive service with a strong security focus.
·Carry out patrols of guest floors, public areas, back-of-house areas, and the hotel perimeter to identify and address potential risks.
·Monitor public spaces, access points, and hotel surroundings to maintain a safe, secure, and welcoming environment.
·Control access to the hotel guest and staff entrances, ensuring only authorised individuals enter the premises.
·Respond calmly and professionally to incidents, accidents, emergencies, or criminal activity, following appropriate procedures.
·Complete accurate incident reports, written statements, and records with discretion and accountability.
·Promote and uphold safety regulations, including fire safety, smoking restrictions, and accident prevention.
About you
You will have previous experience in a security role, ideally within a hotel or luxury hospitality environment. You will be professional, and guest-focused, with a strong understanding of safety, security, and luxury service standards.
You will be visible and approachable in guest areas, creating a reassuring presence while delivering warm, personalised service. The candidate should be calm under pressure, observant, and proactive in identifying and responding to potential risks.
A valid SIA licence and First Aid certification are highly advantageous.
Shift pattern: This role operates mainly on a rotating 4 on, 4 off schedule, covering both day and night shifts.
Benefits you will enjoy as a Duty Security Officer:
·12 complimentary nights a year across Hyatt Hotels worldwide
·Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
·Free meals on duty in our colleague restaurant
·Uniform provided and laundered complimentary
·Headspace membership and access to our Employee Assistance Programme
·50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
·Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next steps: Apply today for this Duty Security Officer role and start your journey with Hyatt Hotels