Descripción del puesto:
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The End User Services team within IT aim to deliver world class Service Desk and End User Computing Services to (COMPANY NAME)'s global employees (circa 16,500 users), ensuring ITIL aligned governance and standards are adhered to across all aspects of IT globally. They drive continual improvement, establishing and maintaining strong relationships with the business, ensuring regular communication of service requirements, service improvements, risks, service changes, service outages and service issues.
About the role
After huge investment and implementation of Office 365, we are looking to recruit specialists within this area of expertise. You'll have a technical desire to be hands on and will understand the architecture of O365, we're looking for individuals who are able to provide teams with technical solutions and can support in defining the roadmap that delivers our global capability in the Microsoft collaboration suite. You'll enjoy creating technical designs and continually looking at solutions to continually review new capabilities from Microsoft to support (COMPANY NAME).
Ideally, we look for people with previous experience working with Office 365 and Azure. You'll have an understanding of available tools, software, applications and systems related to Microsoft technologies and proven experience in supporting user mobility and agile working environments. You'll be a keen problem-solver and look to identify, research, and coordinate the resources necessary to effectively troubleshoot/diagnose complex projects and programmes.
27 days holiday plus eight statutory bank holidays Pension scheme Performance related bonus Life assurance Discounts on (COMPANY NAME) machines Private Medial insurance Private Dental insurance
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We're taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate