Fraud Apprentice - Italian Market 🇮🇹 (Paris/Milan)

Descripción del puesto:

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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Join us as Fraud Apprentice and help protect Qonto's customers as we accelerate our expansion into Italy. You'll handle real fraud cases from day one, manage communications with banks across Europe, and contribute to building the alert systems that keep fraud out - all under the guidance of Andrea Camoletto, our Fraud Team Lead.

📍Paris or Milan
➡️ What you'll do
* Own inter-bank fraud communications: You'll manage day-to-day email exchanges with other banks to share intelligence, flag suspicious activity, and resolve fraud cases on the Italian market.
* Handle fraud alerts and cases end-to-end: You'll treat fraud alerts, analyze onboardings, and monitor client transfers to detect and prevent fraudulent activity.
* Keep the team focused by managing internal requests: You'll answer requests from Customer Care, Banking Ops, Onboarding, and other internal stakeholders - so fraud agents can stay on analysis.
* Contribute to AI-powered alert creation: You'll participate in building and refining fraud detection bots and alert definitions as the Italian market scales.
* Progress toward autonomous case management: You'll follow a clear growth path - from learning tools and basic cases (months 1-3) to handling alerts independently.
➡️ What we're looking for
* Italian & English proficiency: You communicate fluently in Italian and in English - this is essential to handle inter-bank communications and support Italian customers.
* Strong written communication: You write clear, professional, structured emails - the kind you'd send to another bank, not a Slack message.
* Attention to detail and rigor: You don't miss things - you notice anomalies, double-check before acting, and stay organized when managing multiple open cases.
* Proactive mindset and genuine curiosity for fraud: You've done your own research into fraud and financial crime, and you're excited to learn by doing in a real operational context.
* AI-native approach to work: You use AI tools in your studies or daily workflow and are curious about how they can make fraud detection faster and smarter.
➡️ What we can offer you
* Real fraud cases from day one - not simulations: you'll be in the queue handling live cases in a fast-growing Italian market, with genuine impact from the start.
* A cross-European team across Paris, Milan, and Barcelona, with access to a European inter-bank anti-fraud association - rare exposure for an apprenticeship.
* Front-row seat to AI in fraud detection - you'll contribute to building bots and defining new alerts, not just use the tools that already exist.
* A manager who develops, not micromanages - intensive onboarding in the first days, weekly 1:1s throughout, and real autonomy once you're up to speed.
➡️ Your future manager
You'll report to Andrea Camoletto, Fraud Team Lead. Andrea leads a cross-European team spread across Paris, Milan, and Barcelona. His style: open to conversation, focused on developing technical skills, quality over quantity, and calm and supportive under pressure. Expect intensive onboarding at the start, weekly 1:1s, and increasing autonomy as you grow.

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.

Perk

Flex your schedule. Work from home up to 2 days a week with our hybrid policy.
Level up. Self-service Learning & Dev platform and unlimited access to AI tools.
Stay active. Gympass gives you access to 3,000+ sports and wellness partners.
Eat well. Lunch card, 50% on us.
Get around. 50% of the cost of your public transportation pass is covered.
Enjoy the rest. Team events, snacks, and beverages.
Take time off. 1 paid day off per month, no questions asked.
Be yourself. An inclusive, supportive environment where everyone belongs.

At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we've been searching for all along.

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On average, our hiring process lasts 20 working days. More information on our candidate journey here

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🔒 Your security matters to us Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.

If you receive a suspicious message claiming to be from Qonto, please report it right away ([email protected])

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us