Services Engineering Intern

Descripción del puesto:

At (COMPANY NAME), we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, (COMPANY NAME)'s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

If you join (COMPANY NAME) as a Services Engineering Intern, you will have an extraordinary opportunity to work as part of (COMPANY NAME)'s world-class Customer Services team.

Services Engineers are subject matter experts in all technical aspects of a product. As partners to the Product Development team, they ensure an ongoing product feedback loop with customer-facing teams. Their top priority is to assist with critical deliveries.

We have an awesome plan for you:
* You will go through our onboarding program where you will learn about our products, solutions, and business.
* You will learn how to participate in beta projects and assist in early-release implementations.
* You will learn how to assist with complex deliveries for key customers.
* You will work on demo testing beta features to gain early hands-on experience and provide product feedback within QA testing phase.
* You will work closely with Product Development teams to understand the product roadmap and manage the implications on the deliverable template.
* You will learn how to own and develop internal and external implementation and troubleshooting guides.
* You will learn how to define and improve the QA framework for the designated implementation methodology (UAT).
* You will learn how to continuously improve and upgrade the demo environment and scoping practices (PSS).
* You will learn how to lead global CoP chapter for dedicated service or product
* We'll show you how complex business is conducted in a simple way and how to navigate in 3300+ employee company.
* You will get a glimpse of the future career in the Tech space.
* You will be matched with your mentor according to your skillset and professional preferences so that we ensure maximum benefit from this Program for you.

You are the right person for us if you are:
* You are a final-year graduate (MA) student in computer science or technology.
* You aim to be an engineer who understands both technical and business sides of IT solutions.
* Fluent in Croatian and English.
* Able to work in Zagreb.
* Able to work full time.
* You are available to start work on October 7th, 2024.
* You hold valid student rights from "Studentski Centar" throughout the entire internship period (6 months).

What you can expect:
* Orientation week with all interns and a personalized onboarding plan.
* Mentor and team support.
* Being a part of a growing company in a growing industry - we challenge you not to grow!
* Work with people from all over the world. We put the "global" in globalization.
* Possibility to stay on after the internship, depending on your performance and business needs.

(COMPANY NAME) employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why (COMPANY NAME) is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity