E-Commerce Intern

Descripción del puesto:

The E-Commerce Intern will provide essential support across e-commerce operations and creative processes related to our online activity. This role is pivotal in ensuring smooth operations executing creative briefs, coordinating with agencies, and providing assistance across the whole CRM, Digital & E-Commerce departments.

Mission 1: Creative Briefing and Coordination
* Develop creative briefs for campaigns and promotional E-Commerce activities, covering CRM, Website, and Paid Media.
* Ensure briefs are detailed, aligned with the brand's objectives, and include key deliverables and timelines.
* Coordinate with creative agencies to ensure timely and accurate delivery of assets.
* Follow up on revisions, providing clear feedback to maintain quality and compliance with brand guidelines.
* Ensure creative assets are optimized for their respective channels (e.g., website, CRM, Media).

Mission 2: Operational Assistance
* Provide backup support for e-merchandising activities, including managing website updates, product listings, pricing adjustments, and promotional setups.
* Collaborate with the E-Merchandiser Executive to learn processes, tools, and workflows, ensuring consistency during absences.
* Assist the E-Commerce Executive with preparing and analyzing supply chain reports, ensuring smooth inventory and stock flow.
* Support troubleshooting and issue resolution for website updates, ensuring minimal disruption to the customer journey.
* Conduct quality checks to ensure websites are proofread on a weekly basis.

Mission 3: Performance Tracking and Reporting
* Conduct regular competitor benchmarking, identifying trends and opportunities in CRM, Website, and E-Commerce performance.
* Analyze user behavior on the website, focusing on metrics such as bounce rates, conversion rates, and drop-off points. Recommend changes to enhance user experience and improve performance with the help of the E-Commerce Executive.
* Monitor the progress of assigned tasks and projects, providing regular updates to the E-Commerce Executive.
* Help preparing monthly performance reports, summarizing key findings, competitor activity.
* Participate in internal training sessions to gain deeper knowledge of systems and tools used in e-commerce operations.

You are:
Soft Skills:
* Collaborative Team player : Works effectively within a team while confidently managing individual tasks.
* Customer-Centric: Strong mindset focused on delivering exceptional customer experiences.
* Digitally Minded and Open: Eager to work with digital tools and learn approaches to optimize e-commerce operations.
* Strong curiosity to get hands on experience
* Efficient Multi-Tasker: Skilled at managing creative briefs as per deadlines given, website updates and supporting supply chain processes in a dynamic environment.
* Well organized
* Detail-Oriented: Pays attention to accuracy in the creative briefs, product listings and campaign execution
* Strong Communicator: Exhibits excellent verbal and written communication skills in both English and Arabic.
* Ability to work in a fast-paced environment
* Value-Driven: Embodies Clarins' core values of Respect, Engagement, Cooperation, Audacity, and Passion.

You have:
* Bachelor's degree in science, Business, or Marketing
* Basic understanding of E-Commerce and Digital marketing concepts.
* Proficiency in English and Arabic (mandatory)
* Interest in the beauty sector

Technical skills:
* Willingness to learn and work with e-commerce platforms
* Ability to create detailed creative briefs and coordinate revisions with the agency.
* Basic familiarity with website content updates, products catalogs and merchandizing processes.
* Interest in learning website analytics tools such as google analytics.
* Basic project management skills to assist with campaign executions and operational coordination.

We have:
* Distinctive, high-quality products and services
* A longstanding commitment to social, economic and ecological initiatives
* Growth opportunities
* Learning & Development