Customer Care - Internship

Descripción del puesto:

Main Responsibilities:
* Respond to incoming emails and calls from HomeExchange members.
* Assist members in finding their ideal exchange, ensuring they have the best vacation experience possible.
* Support members in case of difficulties, such as cancellations or damages during an exchange, in coordination with HomeExchange support teams.
* Contribute to improving member services by participating in projects that drive innovation at HomeExchange

Requerimientos del candidato/a:

* Fluency in English is essential, along with a good knowledge of at least one of the following languages: Spanish, Italian, German, Portuguese, or Dutch.
* Excellent written and verbal communication skills.
* Interest in leisure, travel, and hospitality industries.
* Ability to prioritize and multitask to handle a high workload due to seasonality.
* Autonomy in a fast-paced startup environment.
* Proactive mindset and problem-solving attitude.
* Team spirit and a positive attitude.
* Previous experience in customer service is a plus.
HomeExchange and its team oppose any form of discrimination; we are committed to promoting diversity and inclusion, by cultivating a respectful and welcoming work environment, where everyone can find their place, express their talents and build their professional career. Each application will be studied carefully; Don't hesitate, apply!
HomeExchange Benefits
* Meal vouchers
* Subscription to our platform
* 5 days of leave for a 6-month internship
* 1 remote work day per week
* Afterworks, breakfasts, and other team bonding events
* Comfortable office space in central Paris
* A friendly and close-knit team