Description du poste:
Requisition ID: 2xxxx2
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
(COMPANY NAME) started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
(COMPANY NAME) values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
PURPOSE & OBJECTIVE OF THE POSITION
Executes operational (including transactional) tasks independently and deals with customers' queries. Gains a good knowledge of standard processes and related transactions, remaining customer centric at all times while looking for continuous improvement.
* Booking processing, control and maintenance for (COMPANY NAME) Trainings (trainings schedule and participants registrations).
* Training registration assistance for internal and external customers.
* Course creation, maintenance and cancellation.
* Course invoicing and follow-up.
* 1st Level of Customer support via Hotline and Ticketing System.
* Continuous process improvement.
* Reporting Activities.
* General Administrative Tasks.
Experience & Ability in Customer Service is a must.
Solid problem -solving skills, Multitask & Detail oriented profile needed.
Experience working within a finance related field is an advantage.
EDUCATION / SKILLS AND COMPETENCIES
Advanced or Bilingual written and spoken English skills.
Successfully completed Secondary Education.
(COMPANY NAME)'S DIVERSITY COMMITMENT
To harness the power of innovation, (COMPANY NAME) invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
(COMPANY NAME) is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with (COMPANY NAME) and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Cxxxxxx.email@example.com or Cxxxxxx.firstname.lastname@example.org, APJ: Cxxxxxx.email@example.com, EMEA: Cxxxxxx@xxx.xxm). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Job Segment: ERP, (COMPANY NAME), Business Process, Education, Technology, Customer Service, Management