Specialist, Payment & Risk Operations

Description du poste:

Who we are
We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we're here to help people trust themselves enough to build their financial freedom - for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want - with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 4 million customers, making us one of Europe's safest and most secure platforms that powers modern investing.
Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people. It's these diverse perspectives and innovative minds operating as ONE TEAM that keep (COMPANY NAME) at the cutting edge of our industry. So if you're someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let's go!

Your mission
As a Risk & Payments Specialist at (COMPANY NAME), your mission is to monitor and investigate online transactions for fraud, scam, and money laundering patterns in order to mitigate suspicious behavior. You are proactive in your approach to spotting unusual activities and drive for creative resolution and prevention techniques.
What you'll do
* Investigate banking, credit card, and crypto transactions in order to detect and analyze suspicious behavior.
* Take ownership of Fraud/Scam investigations for online transactions that require further checks.
* Provide input and feedback toward system and process improvements.
* Grant operational internal & external support while meeting established SLAs.
* Create ad hoc reports describing the latest fraud groups/scenarios using various tools and systems.
Who you are
* Passionate about fraud prevention, proactive intervention methods, and hungry to make an impact.
* Relevant experience in fraud prevention in a cryptocurrency/Fintech company.
* Thrive in an ever-changing environment where you enjoy working on various projects with multiple stakeholders, and are adaptable to different work volumes.
* Flexible to work various shift patterns (e.g. 7am to 3pm and 3pm till midnight) as well weekend shifts.
* Proficiency in Chainalysis; knowledge of SQL would be a plus.

What's in it for you
* Hybrid-working model with a 50/50 split between in-office and home, plus 60 Work From Anywhere days annually
* Total compensation package including participation in our (COMPANY NAME) stock option plan
* Competitive benefits programs and policies shaped by our flexibility-first philosophy
* Exclusive premiums when trading on (COMPANY NAME)
* Company-wide and team events - both in-person and virtually!
* (COMPANY NAME) swag to keep you living the brand
And, above all, the opportunity to learn and grow as part of (COMPANY NAME)'s incredible journey towards being Europe's future #1 investment platform.
(COMPANY NAME) is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills