Description du poste:
Our agreement with employees
(COMPANY NAME) is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At (COMPANY NAME), everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you'll be loved by us, our customers, and the world in which we live.
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts - in professional services, customer success management, learning and enablement, and customer support - you'll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.
We are looking for an individual with the desire to join our dynamic, collaborative team and drive high-impact. You will deliver engaging and impactful training to help our customers, partners, and internal stakeholders derive maximum value from (COMPANY NAME)'s products.
This role has the unique opportunity to partner across the organization to develop and deliver trainings, both live and on-demand, that promote a greater understanding of (COMPANY NAME)'s products, offering industry perspectives, in-depth product knowledge and best practices.
This position is an Individual Contributor and will report to the Director of Training, EMEA.
Deliver training for internal and external audiences across diverse formats, including in-person and virtual instructor-led, as well as on-demand
Maintain engaging and high-impact training content using various tools (PowerPoint, product demo environments, etc.)
Understand and apply techniques and best practices for effective training development and delivery based on learning objectives, audience, delivery modality, etc.
Provide feedback on effectiveness and technical accuracy of training content and delivery
Stay current on (COMPANY NAME) product releases and work with various teams to update training curriculum as necessary
Partner with instructional design and video production team for content creation and subject matter expertise
Remain current on industry trends related to (COMPANY NAME)'s products and education/enablement space
Serve as (COMPANY NAME) ambassador in customer and partner-facing environments
Effectively manage projects and prioritisation, and communicate accordingly
Proven track record of success in training people on the use of technology products, preferably software/SaaS solutions or related experience
Fluent in English and German
Experience in delivery of instructor-led and on-demand training; preference for extensive virtual delivery experience
Experience working with, and/or training on, integrations and/or development projects
Salesforce Administrator experience preferred
Proficient with Microsoft Office (Windows, Word, PowerPoint, Excel), Zoom
Strong presentation and facilitation skills
Excellent people skills. Strong written and verbal communication skills
Ability to work both independently and collaboratively
Flexible and positive team player
Strong organizational skills. Ability to prioritize and multi-task effectively
Willingness and ability to travel as necessary, up to 30%
Salesforce Administrator experience
Global experience and perspective
(COMPANY NAME)® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the (COMPANY NAME) Agreement Cloud, (COMPANY NAME) offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use (COMPANY NAME) to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that's a good thing