Exp CX Training Professional

Description du poste:

Join a team recognized for leadership, innovation and diversity

CX Training Professional
We are an opportunity for a CX Training Professional to join us at (COMPANY NAME), in Amsterdam.
(COMPANY NAME) Academy helps customers to maximize the value of their Automation System investment by delivering globally consistent, innovative and flexible learning and competency solutions.
The role of an CX Training Professional is:
· to deliver technical trainings on certain (COMPANY NAME) Process Solutions product lines (TPS, Experion PKS, PMD, QCS, FSC, SM, SM-SC, PHD etc.) both for customers and internal (COMPANY NAME) employees.
· to provide quality technical training either in a (COMPANY NAME) Academy location, on a customer-site or virtual, compliant with HPS quality standards and procedures
With over 125 years of proven building solutions, (COMPANY NAME) is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. (COMPANY NAME) customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6,000 guaranteed efficiency projects for our customers.
Transform the way buildings operate to be safer, more productive and more energy conscious.
Key responsibilities
· Prepare for standard trainings, set-up and configure required training hardware and software, and deliver training courses compliant with (COMPANY NAME) Academy Quality procedures
· Continuously update training equipment hardware and software in accordance with the latest releases of training courses
· Maintain technical knowledge as Subject Matter Expert on 3 or more areas of expertise, and be able to deliver trainings on these subjects as a certified instructor
· Design and deliver tailored courses in line with specific customer requirements, this by collecting and selection of standard training materials from standard courses into a customer specific tailored course.
· Collect student feedback after training delivery
· Liaise with HA DE Organization to review new courses and provide feedback on the current courses to improve customer experience.
· Be familiar with virtual and remote training delivery technologies to provide trainings for both classroom based and remote trainings
· Support in training logistics & operations.
· Seek new business growth by talking to customers, understanding their training needs and entering Sales Leads
· Provide solutions to training requests and assist in the production of proposals.
· Assist sales and marketing teams with presentations and support to customers

Key skills and qualifications
· Minimum Bachelor's degree in technical/engineering (on process automation)
· 5+ year of Field Service Specialist experience or equivalent
· Applied knowledge with Microsoft server operating systems and VMWare
· Demonstrated project management skills
· Certified in presentation and facilitation skills
· High level of both written and verbal Communication Skills, capable of adapting style and tone according to the situation and audience
· Fluent in English and Dutch language

Our offer
· Employee Assistance Program, local Workplace Health Initiatives
· Company Pension Scheme Contribution
· Accidental Death and Disability (Collective Accident Insurance)
· Flexible Work Time, Work From Home 3-2 flex schedule

Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and become part of our journey - help us make the future!
#FutureShaper

Additional Information

* JOB ID: HRD237114
* Category: Customer Experience
* Location: Tristar 1, Stationsplein-ZW Schipol,Amsterdam,AMSTERDAM,1117 CE,Netherlands
* Nonexempt
*
Global (ALL)