Program Management Specialist, Customer Engagement & Relationship

Description du poste:

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Program Management Specialist, Customer Engagement & Relationship

Program Management Specialist
Customer Engagement & Relationship, Mastercard Bezcenne Chwile Program

Overview- About Bezcenne Chwile (Priceless Specials):
Bezcenne Chwile is the largest banking loyalty program in Poland, designed to deliver tangible value to both customers and financial institutions.

The program is:
* Integrated with multiple banks
* Used by a large and diverse base of Mastercard cardholders
* Built in cooperation with a broad network of partner merchants
* Designed to directly support banks' growth, usage, and engagement KPIs by combining everyday payments with appealing rewards and offers, Bezcenne Chwile helps banks and fintechs strengthen customer relationships and differentiate their products in the market.

About the Team:
You will join the Program Management team, responsible for shaping how customers experience the program and how partners use it to achieve their business goals.
The team works closely with banks, fintechs, merchants, and internal Mastercard teams to continuously improve customer engagement, program attractiveness, and overall value.

The Role:
We are looking for a Program Management Specialist to support customer engagement initiatives within the Bezcenne Chwile program.
This role is well suited for someone early in their career who enjoys working with people, communicating with different stakeholders and contributing ideas that improve customer loyalty and engagement.

You will:
* Support initiatives aimed at increasing customer engagement and interest in the program
* Contribute to the development of the program offer, including the rewards catalog
* Help generate ideas and take active ownership of their implementation and coordination, increasing program attractiveness, visibility, and usage
* Collaborate with internal Mastercard teams (such as marketing and account management) and external agencies/business partners
* Support clear and effective communication with issuers and stakeholders

We're looking for someone who:
* is communicative and comfortable working with clients and business partners
* has strong interpersonal and relationship-building skills
* is organized, curious, and proactive
* enjoys creative thinking around customer engagement
* is interested in loyalty programs, customer experience and/or marketing

All about you-Required:
* First professional experience in loyalty, marketing, client-facing roles, banks, fintechs, or merchant environments
* Very good command of English

Why Join Us?
* Work on a large-scale, market-leading loyalty program
* Have a real impact on customer engagement and partner value
* Learn and grow in customer engagement and program management
* Be part of a collaborative and supportive team

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines