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SAP Process Support

Médecine/Santé, Anglais

Description du poste:

Job Description

* Providing support to cross-functional issues involving in-scope processes and guide end-users in issue resolution;
* Assisting business users for ad-hoc queries and training as needed;
* Analyzing/troubleshooting and undergoing corrective action related to all in-scope areas;
* Identifying and supporting priority tickets as per business necessity and given KPI measurement;
* Work independently and collaboratively with support teams to solve inquiries;
* Ensure customer satisfaction by responding to incoming contacts via Skype, e-mail or internal platform;
* Identifying problems and concerns associated with all SAP modules implemented in the scope area;
* The SAP Process Support will provide remote support for SAP based related processes in the SD modules;
* Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
* Fulfils any other tasks related to area of responsibility, as requested by direct superior.


* Is proficient in foreign language: English;
* Experience in support - basic SAP;
* Experience in support - SAP modules: Sales and Distribution;
* Must be able to work independently as well as a team player and can manage own workload;
* Strong organizational and analytical skills;
* Flexibility, good problem solving capacity and troubleshooting skills;
* Ability to establish and maintain outstanding relationships with customers, vendors, co-workers and users;
* Excellent customer service skills and ability to communicate with all levels of employees;
* Ability to work under pressure during peak periods and respecting the deadlines.

Additional Information

#LikeABosch Benefits:
* The 13-th salary;
* Meal tickets;
* Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company;
* Relocation package;
* Language courses - We invite you to learn new languages in your free time and get a discount of up to 600 Ron/module;
* Professional development - Great opportunities to develop yourself within the company;
* Life events celebration - Your family is growing while working at (COMPANY NAME)? We congratulate your newborn with a 1000 Euro bonus;
* Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in (COMPANY NAME);
* Home office - Possibility to work from home a few days per month;
* Health and sport benefits - Because your health is a priority to us;
* Various discounts to our partners;
* Inspiring working conditions;
* Diversity and multicultural mindset;
* Bookster- the road to self improvement is paved by books.

Job Location

Origine: Site web de l'entreprise
Publié: 26 Sept 2020
Langues: Anglais
47.777 emplois et stages
dans 117 pays
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