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Claims Technician

Entreprise non montrée
Royaume-Uni  Bedford, Royaume-Uni
Culture/Sciences Humaines, Anglais
27
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0
Candidats

Description du poste:

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

The Role

Administer claims, providing technical and administrative support to other team members, in accordance with the relevant Company and/or Group policies to achieve targets, develop the business and deliver an excellent and comprehensive service. They will work closely with more senior colleagues to develop their knowledge and understanding of claims processes.

Key Responsibilities

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Under the direction of line manager, identifies priorities and undertakes work activities to achieve of personal and team objectives.

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Manages assigned projects and contribute to other projects as required

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Provides relevant management information to senior management

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Under direction from senior team members provides high quality and efficient administrative support to enable claims activities to be completed efficiently.

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Reviews (and acknowledges) new claims from clients and, under supervision, notifies underwriters and clients of underwriters' responses

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Ensures relevant documentation is at hand to enable appropriate responses to queries.

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Sets up new notifications/claims on relevant systems ensuring information is accurate and enables effective processing and tracking etc.

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Ensure up to date records are maintained at all times on the Group systems

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Interprets instructions and issues arising, and then implement actions according to policies and procedures

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Keep informed of all legal and regulatory developments relevant to the division/department

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Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure and compliance requirements.

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Follows agreed processes and obtains appropriate approvals to ensure compliance with company policy and regulatory requirements.

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Undertakes prompt and accurate processing of collections, fee payments and other relevant data and information on company systems in order to support high levels of client service and enable completion of internal processes

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Ensures the highest levels of service are provided to own team, to clients and to wider business to efficiently support business activities.

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Maintains close links with internal stakeholders, working with other teams to share information; identify risks and opportunities for improvement.

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Behave with all clients (both internal and external) fairly and ethically

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Shares information that could be beneficial to the Operating Entity/Group

Skills and Attributes

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Previous experience of working in an office environment and be looking to start a career within insurance. This is a training role so no previous experience of insurance is required.

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Good level of numeracy and literacy.

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Is confident and has good communication skills including, written, verbal and face to face

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Computer literate

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Able to work independently and use initiative.

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Organised, with good planning/time management skills.

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An attention to detail

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Analytical and able to solve problems.

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Able to work flexibly to achieve tight deadlines/targets.

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Professional and personable.

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An ability to learn

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Team player, networks and able to build sustainable relationships

Qualifications

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A level standard of education (A-C or equivalent)

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Progression towards gaining professional qualifications is desired, but not essential

Who we're looking for

At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new
* We support each other, in the small everyday moments and the bigger challenges
* We are determined to make a positive difference, at work and beyond

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.Permanent

Origine: Site web de l'entreprise
Publié: 14 Jui 2024
Secteur: Banque / Finance
Langues: Anglais
103.743 emplois et stages
dans 148 pays
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