IT Support Engineer

Description du poste:

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Howden is looking for an IT Support Engineer to join our central services IT Support team. This role involves providing desktop and remote support to our London offices and offices around the UK, with over 10,000 personnel, including VIP support for senior management. The engineer will manage support tickets via Service Now, troubleshoot both common and complex issues, and ensure seamless IT operations across the company.

Please note this is a full-time, permanent role based in our central London office. The role follows a fully in-office work pattern so you are expected to be onsite 5 days per week.

Role Responsibilities:
* Provide 2nd line desktop support and remote assistance to global office personnel.
* Deliver VIP user support to senior management.
* Manage and resolve support tickets using ServiceNow ITSM.
* Conduct advanced troubleshooting and root cause analysis.
* Coordinate with relevant teams for task delegation and issue escalation.
* Perform basic network troubleshooting.
* Support mobile devices, including Apple and Android technologies.
* Administer Active Directory Users and Computers.
* Provide support for Windows 10-11 and MAC OS X.
* Set up equipment for new joiners.
* Participate in ad-hoc support requests, including desk moves and desk-side support.
* Provide support outside of core business hours, including weekends, as needed.

Role Requirements:
* Previous experience in a similar IT support role, where you would have demonstrated some of the key responsibilities above.
* Proficiency in Microsoft Windows 10+ and Active Directory.
* Experience with Microsoft Exchange and Office365 (Intune, Azure, etc.).
* Familiarity with Mimecast, Microsoft Teams, and Zoom.
* Knowledge of SCCM, AutoPilot, and ITIL best practices.
* Experience with remote support tools.
* Understanding of Incident, Problem, and Change Management.
* Knowledge of administrative and clerical procedures.
* Good understanding of mobile devices (Apple smartphones and tablets).

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new
* We support each other in the small everyday moments and the bigger challenges
* We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent