Description du poste:
class="m-job__section cms max-content-width js-scroll-in t-job-description">
(COMPANY NAME) GB&I has grown at an impressive rate in past years to become our most established market and we've achieved our ambition - new routes to market, more targeted marketing and more engaging retail environments. 2020 will bring new challenges; continuing to focus on our growth ambition whilst also needing to transform categories, brand communication and organisation. The planning, collaboration and execution of innovative marketing plans to continue penetration of more GB&I households with the right technology will be critical to our success. We do this by having our own dedicated experts in-house encompassing customer service, marketing, creative, direct digital and our field service teams - together we are relentless in maintaining our world class owner experience.
Our Customer Service team forms a direct link between the business and (COMPANY NAME) owners. It helps ensure our owners have the best possible experience using our technology. Owner experience is everything to us. It helps strengthen our reputation and drives advocacy. The team are technology experts, trained to give specialist advice and guidance to solve real problems for people in real time, over the phone and online.
If you would like to express interest for future roles in our Contact Centre team at (COMPANY NAME), we'd really like for you to register your details, alongside a CV, so we can keep in touch.
About the role
As a result of continuous investment and capability growth, we typically look to recruit into the following areas:
* Customer Service Advisor
* B2B Advisor
* Owner Resolution Specialist
* Operations Support Coordinator
* Operations Manager
* Customer Service Team Leader
We look for people with previous experience working in Customer Service, who will be passionate about providing great customer service, be an exceptional communicator and take pride in excellent people skills. The key competencies we look for are resilience, communication, adaptability, execution and the ability to work in a fast-paced environment.
* 27 days holiday
* Pension scheme
* Performance related bonus
* Private medical insurance
* Life assurance
* Sport centre
* Free on-site parking
* Subsidized café and restaurants
* Discounts on (COMPANY NAME) machines
We are following the government guidelines regarding COVID19. At this time all interviews will be conducted via video or telephone. We're taking these precautionary measures to protect both our employee and candidate wellbeing. Our Talent Acquisition team will work with you and provide further information as appropriate