Quality System Specialist Complaints

Description du poste:

Hello. We're (COMPANY NAME). A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.​

Quality Systems Specialist (Project-Based)

This role will be responsible for coordinating customer complaints related to manufactured products to achieve a good customer experience and ensure compliance with Good Manufacturing Practice (GMP) requirements.

Key responsibilities:
* Process customer feedback to ensure that all relevant activities related to customer complaints are in accordance with GMP requirements;
* Manage a central database for the management of qualitative deviations ("Quality alerts");
* Participation on RCA (root cause analysis) in justified complaints;
* Performing GEMBA with focus on customer complaints;
* Update relevant guidelines to align with global requirements and train employees when changing the instruction;
* Propose improvements to processes in this concrete area;

Salary: 1600 EUR/month/brutto
Hire Date: ASAP

Knowledge/Education/Experience Required:
* English - advanced (B2 level or higher)
* Strong attention to detail
* Time management
* Good communication skills, both verbal and written
* Analytical thinking

Technical expertize:
* Outlook, Word, Excel, Powerpoint - advanced
* Basic understanding of Network, Sharepoint, Teams
* Database management skills
* Knowledge of SAP is advantage

What we offer:
* transportation allowance Motivational annual bonus; 13th salary (supplementary wage payment)
* Financial contribution for relaxation twice a year
* 3 additional vacation days beyond the Labor Code + further days after years of service
* On-site dining (employee contributes only EUR0.66), monthly credit for beverages and snacks
* Contribution to supplementary pension insurance or life insurance
* Additional paid leave beyond the Labor Code for important life events (wedding, birth of a child, first-grader's school entry, attending a funeral), 26 weeks of paid family support leave
* Employee interest-free loan (based on set criteria)
* Increasing financial reward for work anniversaries
* Retirement allowance beyond the Labor Code
* Free preventive healthcare program (credit for vitamins, health supplies, and more) + Employee Assistance Program, offering professional help for psychological, legal, social, or financial issues
* Free toothpaste packages from our product portfolio
* Rewards for blood donors
* Referral bonus for recommending a candidate
* Free leisure activities program for employees, day camp for employees' children during summer holidays
* Relocation allowance (EUR1,500) according to internal rules

We look forward to hearing from you!
Care to join us. Find out what life at (COMPANY NAME) is really like www.(COMPANY NAME).com/careers/

At (COMPANY NAME) we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

(COMPANY NAME) is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, (COMPANY NAME) may be required to capture and report expenses (COMPANY NAME) incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure (COMPANY NAME)'s compliance to all federal and state US Transparency requirements